Food Court Cook / Cashier

Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)

Full-time opportunities available!  Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay, and much more!

Non-Safety Sensitive

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Job Summary

Prepare food orders for Arcade guests in a manner that meets established quality standards. Professionally serves menu items to guests and handles payment transactions efficiently and effectively. 

Essential Job Duties

1. Provide timely, friendly and courteous service of Arcade menu items. Make every effort to ensure absolute customer satisfaction/provide outrageous customer service. 
2. Comply with policies and procedures related to food preparation, presentation, portioning and food storage. Maintain the highest food safety standards. 
3. Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with F&B Department Alcoholic Beverages Control Policies and Procedures. 
4. Comply with sales transaction processing and reporting procedures for cash, credit cards, comps, discounts, coupons, gift certificates and room charges. Process gaming point redemption purchases on the POS System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy. 
5. Keep work area clean by wiping down all equipment and counters, walls, refrigerators, meat blocks, sweeping and mopping the floor. Perform other cleaning tasks assigned. 
6. Follow established procedures for operating and cleaning equipment. 
7. Segregate and remove trash and garbage and place it in designated areas. 
8. Keep the casino seating area and tables clean for customers including, but not limited to, cleaning the floor and picking up paper, trash, popcorn, etc. 
9.  Keep the condiment stations stocked and clean as needed with condiments, eating utensils, napkins, etc. 
10. Perform prep/side work as assigned. 
11. Ensure that all food items are properly stored at the right temperature, put in the right storage container and dated. Will be sure all equipment is stored properly. 
12. Keep pop cooler filled. 
13. Transfer supplies and equipment between storage and work areas by hand or by use of a hand truck. Document product transfers and waste as directed. 
14. Share tips fairly. Report 100% of tips retained per departmental policy. 
15. Answer customer questions correctly concerning F&B venues, casino promotions, etc. 
16. Respond to customer complaints in a professional manner. Notify shift supervisor immediately of any/all complaints. 
17. Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. 
18. Safeguard and account for the assets of the owners. 
19. Comply with policies and procedures required by the department, the company, the Sac & Fox Commission, and the National Indian Gaming Commission. 
20. Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. Comply with all departmental safety regulations, using safety equipment as required. 
21. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. 
22. Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. 

Supplemental Job Duties 

1. Assume responsibility for knowledge of all information in the arcade's Memo Book. 
2. Attend all required meetings and training sessions. 
3. Perform other job related duties as assigned. 
4. Maintain confidentiality. 

Physical Requirements/Work