Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Westlake

                    

Facility

Westlake Medical Office Building

                     

Department

Fairview Northwest PTC-Fairview Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

7:00am-3:30am/7:30am-4:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic’s Westlake Medical Campus provides a wide range of outpatient healthcare services, including primary care, pediatrics, and family medicine, along with numerous specialties such as orthopaedics, gynecology, ophthalmology, podiatry, vascular medicine, audiology, and sleep medicine. The facility also offers diagnostic imaging, laboratory testing, physical therapy, and a retail optical shop. Designed to deliver comprehensive care in a convenient community setting, the campus supports routine, preventive, and specialty care needs while offering easy access to additional Cleveland Clinic resources and specialists when more advanced care is required. 

 

Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This position is critical to patient scheduling, check-in, and check-out processes. As a Patient Service Specialist, you will greet patients, verify registration information, collect co-pays and ensure that scheduled visits occur in a timely manner.

 

A caregiver in this role works days from 7:00 a.m. – 3:30 p.m. or 7:30 a.m. – 4:00 p.m.  

This position will be located at Westlake Medical Office Building and will float to Fairview Hospital as needed.

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree 

• Ability to perform basic math sufficient to process insurance co-pays

• Working knowledge of PC window applications 

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Customer service or hospitality experience

• Ability to type 30 WPM and/or computer keyboard skills 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.