Account / Services Specialist

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

This is the base salary pay range that an applicant can expect to make upon hire.   Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

Position Overview
The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues.  Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group.  The Account Specialist works with sales as needed to assist in administration of marketing and sales programs. Roofing Systems Guarantee responsibilities include maintaining files, processing payments, issuance in timely manner, and transfer of guarantee ownership.

Position may also manage the coordination, scheduling and the delivery of a variety of supports services to the facility including general human resources and communication, accounts payable/accounts receivable, and purchasing activities. Additional support activities may also be provided in the following areas: safety, customer service, shipping & receiving, production reporting, warehouse & inventory management as determined by the facility.

Your Day-to-Day:

• Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
• Maintain guarantee to do list, mail and fax each day, and issue guarantees in a timely manner.  Roofing Systems
• Build relationships with our external customers and partner with internal customers to ensure customer satisfaction 
• Insulation Systems: Pro-actively communicate daily with internal and external customers 
• Manage credits, debits and deductions.  Specialist has some authorization to resolve customer issues complaints
• Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
• Manage and maintain spreadsheets/reports
• Assist in training new employees and cross training across all Insulation Systems channels
• Handle basic product information calls from downstream customers
• May be required to perform other related duties as assigned
• General human resources and communication activities necessary to administer accurate timekeeping and reporting, payroll, maintenance of personnel files and records, interpretation of policies and procedures, counsel to staff members and assistance to employees as needed
• Ensure new hire protocol (job offers, drug testing, background checks, etc.) is followed. Conduct new hire orientations
• Ensure that employee time data is accurate in payroll system prior to weekly deadline to include policy adherence for overtime, flex scheduling, vacation, holiday processing, hours distribution, leave processing, termination, etc.
• Oversee payroll data validation between Time & Attendance and the payroll system
• Validate employee eligibility and earnings for annual CIP bonus payouts
• Maintain employee data in HRIS system, including annual rate increases, employee deductions, etc.
• Maintain confidential personnel files
• Act as primary point of contact for HR questions and requests in the absence of the HR leader
• May assist with monthly Labor reporting and payroll account reconciliation
• May assist supervisors/managers in conducting employee evaluations and disciplinary actions
• May organize all company functions, parties, picnics, celebrations
• Oversee Communication efforts including but not limited to plant newsletter, company announcements, compliance bulletin boards, quarterl