Director, Partner Digital Transformation and Success

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the partner landscape becomes increasingly digital, AI-driven, and collaborative, this role will shape how partners experience the Docusign ecosystem across all motions and segments—delivering a cohesive, end-to-end partner experience at scale and globally. You will redefine the partner journey through intelligent, intuitive, and empowering digital experiences that enable every partner to succeed.

 

We are seeking a Director of Partner Digital Transformation & Success to elevate how partners engage, learn, co-sell, and grow with Docusign through next-generation digital and AI-driven experiences, including guided onboarding, intelligent content discovery, and personalized learning and enablement. This leader will champion partner-centric innovation—making it easier, faster, and more intuitive for partners to build and scale success with Docusign.

 

This role is ideal for a leader who blends a deep understanding of AI-enabled and agentic experiences with a passion for partner enablement, ecosystem collaboration, and shaping the future of digital partnerships.

This role requires a hands-on builder and operator who has designed, built, and scaled agentic AI platforms—from strategy and architecture through implementation, adoption, and measurable business impact. You will not only envision the future partner experience, but actively shape, build, and operationalize it.

 

This position is a people manager role reporting to the Senior Director, Partner Programs and Success.

 

Responsibility

• Define and drive a holistic digital transformation strategy for the partner ecosystem, focused on empowering partners with intuitive, intelligent experiences

• Create a clear vision for how AI and digital tools enhance partner learning, co-selling, solution-building, and long-term success

• Lead the integration of Agentic AI platforms that simplify partner workflows, personalize engagement, and provide on-demand guidance, insights, and resources

• Champion the adoption of AI tools that help partners be more autonomous, informed, and effective in driving joint business

• Act as a strategic advisor to partners listening to their needs and translating them into AI-enabled experiences that remove friction and unlock new opportunities

• Partner with internal teams to create solutions that strengthen communication, collaboration, and value creation across the ecosystem

• Develop high-impact enablement programs e.g. training, workshops, digital learning, and in-platform guidance to help partners fully leverage new AI and digital capabilities

• Lead the cultural shift toward more digital, data-informed, and collaborative partner interactions

• Collaborate with docusign technology services team, partner teams, product, and executive leadership to ensure digital initiatives reflect partner needs and enhance the overall partner journey

• Serve as a voice of the partner in shaping platform roadmaps and experience improvements

• Establish KPIs that track partner engagement, digital experience quality, AI adoption, and overall ecosystem health

• Use partner feedback and data insights to refine and evolve digital capabilities and enablement programs

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of relevant experience

• Demonstrated success designing, building, and deploying agentic AI platforms or advanced AI-driven experiences to improve partner engagement, with strong data and analytics