Program Manager, Strategic Sales Operations & Enablement

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

 

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY: 

The Senior Manager of Strategic Sales Operations & Enablement is a key partner to the SVP of Sales for GVC (Global Video Collaboration) and TPL (Technical Practice Leadership). This role is critical in driving visibility, efficiency, and execution across sales and business operations, supporting a complex, high-value portfolio. With a focus on reporting, strategic deal support, commission management, and cross-functional alignment, this individual plays a vital part in advancing growth initiatives across the organization.

This role does not directly manage a team but is highly influential—supporting and aligning the work of 12–20 cross-functional team members across Sales, Finance, Operations, and Customer Engagement.

Key Responsibilities:

Sales and Strategic Reporting

• Own end-to-end reporting and insights for GVC and TPL across bookings, pipeline, wins/losses, and opportunities.
• Conduct monthly, quarterly, and ad hoc reporting (MORs, QBRs, executive dashboards).
• Maintain and interpret Salesforce (SFDC) data, lead CW data cleanup efforts.

Meeting & Communication Cadence

• Prepare and participate in weekly LT calls, biweekly team meetings, monthly sales/engineering all-hands, and customer meetings.
• Support content development and strategy alignment for MORs, QBRs, and leadership reviews.
• Drive effectiveness in 1-on-1s and SteerCo meetings with clear action registers and follow-ups.

Deal & Account Strategy Support

• Coordinate pricing, CRM entry reviews, and cross-sell processes.
• Review account planning exercises and member assignments.

Commission and Incentive Oversight

• Manage monthly, quarterly, and annual commission reviews in partnership with Finance and Sales leadership.

Recruiting & Team Enablement

• Support recruiting efforts for open sales positions in GVC and TPL teams.
• Collaborate on onboarding and performance tracking of new hires.

Experience and Skills Required

• 7–10+ years of experience in Sales Operations, Revenue Enablement, or Strategic Planning roles.
• Strong understanding of Salesforce (SFDC), pipeline management, and enterprise B2B sales motions.
• Proven experience supporting senior sales leaders in high-growth or complex matrixed organizations.
• Excellent analytical, communication, and presentation skills.
• Experience driving influence without authority across cross-functional teams.
• High attention to detail, accountability, and ability to manage multiple priorities.
• Comfortable in hybrid work environments with occasional travel as needed.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK:  Monday – Friday 8am-5pm , plus overtime as needed.

TRAVEL:

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential d