Senior Office Assistant

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Michigan Technological University is seeking a Senior Office Assistant for our Testing Center. This position will proctor exams and assist with day-to-day office administration. The chosen candidate will also be expected to complete additional training allowing them to proctor for sponsored exams.

Responsibilities and Essential Duties

1. Assist with the administration of the testing center and coordination of scheduling exams.
2. Accurately enter, edit, and manage data using software such as Microsoft Excel and Google Sheets.
3. Communicate effectively with instructors, students, and other Testing Center visitors in person, by phone, and by email.
4. Work with minimal supervision and balance multiple activities in a fast-paced environment.
5. Proctor paper/pencil and computerized exams for Michigan Tech courses and sponsored exam companies such as Pearson and ETS.
6. Address questionable candidate behavior to enforce academic integrity.
7. Maintain security and confidentiality of all testing materials, student information, and other confidential information.
8. Solve problems with consideration for the interests of multiple stakeholders.
9. Update documentation using Microsoft Office, Google Suite, and Adobe PDF.
10. Maintain organized and secure digital and physical files.
11. Scan and score multiple choice exam bubble sheets, and report results electronically to instructors through the Remark OMR Software.
12. Work some evenings and/or weekends as testing needs require.
13. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
14. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

• High school diploma or an equivalent combination of education and
experience from which comparable knowledge and abilities can be acquired.

Required Experience

• 1 year office/clerical experience
• Experience using Microsoft Office Suite, Google Suite, and Windows based
computers

Desirable Education and/or Experience

• 1 year of college
• Experience with data entry
• Experience proctoring paper/pencil and computerized exams
• Experience with computerized testing through sponsored organizations
• Experience working with students with accommodations or learning disabilities
• Experience working with international students
• Experience using scheduling software
• Experience with conflict resolution
• Experience creating forms and documents
• Experience using office equipment such as printers, scanners, and phones

Required Knowledge, Skills, and/or Abilities

• Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a fast-paced work environment with frequent interruptions
• Demonstrated ability to use judgment when dealing with confidential information
• Demonstrated ability to work with accuracy and attention to detail
• Demonstrated ability to work independently and take initiative to solve problems
• Excellent interpersonal, customer service, and written/oral communication skills
• Demonstrated ability to deal professionally with challenging customer service situations
• Demonstrated ability to effectively adapt to change
• Demonstrated ability to communicate effectively across cultural boundaries a