Director of Housekeeping

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Job Description Summary

Royal Sonesta Houston is looking for a Director of Housekeeping to join our fun team! The Director of Housekeeping will be responsible for managing all facets of the housekeeping department/laundry/dry-cleaning/uniform room and public areas. The candidate will also be responsible for inventory control, budgeting, associate development and training, staffing and maintaining the quality of cleanliness of rooms product and overall hotel based on hotel standards and objectives.

Job Description

Special Qualifications, Education, or Licenses:

• High school diploma or equivalent vocational training certificate
• Associate’s degree or the related equivalent number of years of experience
• Five (5+) years of housekeeping experience in a similar position in an upscale Hotel
• Three (3) to Five (5) years of experience in a managerial / capacity
• Ability to communicate in English both verbally and in writing
• Compute basic arithmetic to include percentages
• Knowledge of proper cleaning techniques and chemical handling, requirements, and use of equipment
• Knowledge of the state’s Unit of Health regulations
• Certification in CPR and First Aid

Job Tasks:

• Directs Housekeeping staff assignments within budget with quality and on schedule.
• Maintains the care and use of supplies, equipment, etc., and the appearance of Housekeeping areas and performs regular inspections of areas and rooms for sanitation, order, safety, and proper performance of assigned duties.
• Assures that housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
• Provides departmental training needs and provides such training.
• Directs the development and performance of staff; and handles disciplinary problems and counsel associates according to Hotel standards.
• Works well under pressure of organizing and attaining production schedules and timelines.
• Prepares and administers timely Performance Evaluations according to hotel standards.
• Ability to comprehend P & L statements, budget reports, and write the commentary.
• Maintains complete knowledge of and complies with all departmental, divisional, and hotel policies, procedures, and standards.
• Oversees/Leads/Participates in the Rooms Preventive Maintenance Program.
• Anticipates guests’ needs and responds promptly to guests’ requests.
• Maintains positive guest relations at all times.
• Resolves guest complaints ensuring guest satisfaction.
• Is familiar with all Hotel services/features and relevant local attractions/activities to respond to guest inquiries accurately.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
• Reviews the daily activities, such as:

House count

Forecasted covers for each outlet

Catering activity

Purchases

Meetings

Appointments

VIPs/special guests

• Monitors the performance of staff and ensures all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Completes work orders for maintenance repairs and submit to Engineering.  Contacts Engineering directly for urgent repairs.
• Fosters and promotes a cooperative working climate, maximizing productivity and associate morale.
• Interviews and hires new personnel according to Hotel policies and standards.
• Prepares daily/weekly payroll reports.
• Documents pertinent information in the logbook and follows up on items notated during other shifts in a timely fashion
• Inputs and accesses information in the computer and/or point of sales system.
• Plans and conducts monthly departmental meetings and Daily Shift Meetings (DSM).
• Maintains complete knowledge at all times of status of hotel room count, group arrival, VIPs, special events and knowledge of job responsibility of staff.
• Assigns designated keys, radios and beepers to assigned staff.  Maintains an accurate record o