BHOM Leasing Consultant (51779)

BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Leasing Consultant will market and lease apartments in accordance with policies and procedures outlined by management. They are also responsible for providing resident services in a professional and courteous manner.

Essential Job Functions:

• Maintain an excellent customer service relationship by adhering to the BHOM Living Playbook
• Adhere to BHOM Policies and Procedures
• Greet prospective residents. Show model, market ready units and common areas
• Lease apartments and sell the products and services of the property to prospects
• Assist prospective residents with completion of online application
• Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials
• Work to optimize occupancy while maximizing leased rent
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
• Maintain thorough product knowledge of the property and competition
• Assist with market surveys as needed
• Collect deposit and/or fees associated with move-in
• Accurately prepare and have a thorough knowledge of all lease-related paperwork
• Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
• Inspect units on a quarterly basis as well as prior to move-in
• Assist with planning and hosting of resident events
• Audit all lease and renewal files for key controls and bonus submission to the General Manager
• Assist residents with the move-out process
• Assist in the performance of turn process
• Write up and file service requests from residents upon receipt
• Contribute to the general upkeep and cleaning of office, common areas and model