Bilingual Licensed Practical Nurse, LPN

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Job Description

OBJECTIVES/PURPOSE (3-4 bullets)

The Bilingual Spanish speaking Medical Support Specialist helps to support our donors, including our Spanish speaking donors, by providing all Medical Support Specialist job duties to our donor populations. The Bilingual Spanish speaking Medical Support Specialist determines donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, donor notification of unsuitable test results. The Medical Support Specialist works under the direct supervision of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the supervision of the Center Physician for medical issues.  Ideally, the Medical Support Specialist will be familiar with regulations of the plasma collection industry and/or a manufacturing environment.  The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.  Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified).

• Donor Eligibility (85%)

• Helps to support the overall success of BioLife’s end to end donation process and helps to champion BioLife’s en Espanol initiative
• Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience
• Communicates to all donors, including Spanish speaking donors, written and verbally, including support in communicating important medical terminology in both Spanish and English, as needed
• Determine donor eligibility accurately and in a timely manner, to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
• Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician’s standing orders and donor transport to emergency care facilities. 
• Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
• Initiation and investigation of Post Donation Information (PDI).
• Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
• Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
• May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.

• Assist the EHS program as required per SOPs or as requested by the EHS Manager (5%)

• Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire. 
• Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
• Maintain applicable employee medical records.
• Member of EHS site committee and assist in training of employees, as required.
• Manage employee incidents and determine whether further evaluation is required by occupational heal