ADMINISTRATIVE ASSISTANT I - 64002791 1

Requisition No: 846972 

Agency: Department of Health

Working Title: ADMINISTRATIVE ASSISTANT I - 64002791 1

 Pay Plan: Career Service

Position Number: 64002791 

Salary:  $33,760 - $36,036 

Posting Closing Date: 02/21/2025 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH - HILLSBOROUGH 

DIVISION OF WIC/Nutrition 

TITLE OF POSITION: Administrative Assistant I 

205 14th Ave SE, Ruskin FL 33570 

 

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview. 

 

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us.   

 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations. 

 

Title of Position: Administrative Assistant I 

This position supports the WIC Call Center as well as the WIC Clinics. 

 

Your Specific Responsibilities: 

• Answers phone calls received in the Hillsborough County WIC Phone System.
• Uses the FL-WiSE system to schedule the correct appointment type(s) at available clinic location.
• Obtains information, reviews records and schedules client as appropriate.
• Inputs appropriate notes, alerts and scans documents into the FL-WiSE system.  
• Answers client questions and provides information regarding the Florida WIC program in Hillsborough County.
• Addresses client concerns and refers to appropriate personnel.
• Validates Verification of Certification information.  
• Assists with handling correspondence from external agencies, including transfer requests from and to out of State agencies.
• Terminates clients in FL-WiSE, faxes VOC information, logs all transactions.
• May contact out of State agencies to obtain client certification information.
• Communicates all necessary FL WIC requirements/needs with clients.
• Understands program policies and assists coworkers with questions.   
• Determines program eligibility and inputs accurate client data into the FL-WiSE system.
• Provides voter registration information to clients and assists with completing the voter registration form.
• Inputs appropriate notes, alerts and scans documents into the FL-WiSE system. 
• Follows policies and procedures to include issuance of the Verification of Certification (VOC) card, EBT cards, benefits, shopping list, and direct distribution of formula.
• Provides an interactive second nutrition education contact per guidelines.
• Completes and submits time in Employee Activity Record System (EARS), travel, timesheets, assignments and reports in accordance with established agency and division guidelines.
• Email communication must be maintained daily.
• Communicates with courtesy, respect, and understanding when dealing with clients, the public and staff.
• Attends staff meetings, trainings and meetings as required.
• Adheres to assigned work duties as designated by supervi