Dental Administrative Assistant

Description

POSITION SUMMARY

The Dental Administrative Assistant is responsible for the front desk operation of the dental clinic. This entails all aspects of patient check-in and check-out including gathering and verifying all patient information, entering charges and collecting patient fees. This position will answer incoming phone calls, schedule patient appointments and prepare bank deposits. Must be a great team player, self-starter, work quickly and efficiently under pressure, have problem solving skills, excellent customer service skills and work well with a diverse population.

REPORTING RELATIONSHIPS

This position reports to the Director of Dental Operations. No other roles report to this position.

ESSENTIAL JOB DUTIES & FUNCTIONS

While living and demonstrating our Core Values, the Dental Administrative Assistant will:

• Actively participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service
• Verify patient demographics, ensure correct insurance information is on file and collect co-pays
• Dental billing
• Coordinate all aspects of patient care
• Cheerfully greet and check-in patients
• Answer and direct phone calls
• Schedule appointments
• Accurately maintain detailed patient records in a fast-paced environment
• Perform clerical duties such as copying, faxing, filing, emailing, etc.
• Professional demeanor throughout the work day
• Assist with other duties as needed
• Perform other duties as assigned

Requirements

REQUIRED QUALIFICATIONS

• One year of medical or dental office experience preferred
• High school diploma or equivalent required
• Experience with dental billing software preferred
• Able to multi-task without losing quality work
• Certified Dental Assistant is a PLUS, not required
• Proficiency in Word, Excel, PowerPoint and e-mail
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast-paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule and cover at other clinics when necessary