Director, Brand Design

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is seeking a visionary, strategic, and highly collaborative leader to serve as Director, Head of Brand Design. In this pivotal role, you will partner with the Senior Director Brand and Creative Marketing, the creative marketing team, and cross-functional partners to manage the creative expression of PayPal’s brand design globally.

Job Description:

Essential Responsibilities:

• Develop and articulate clear functional strategy and objectives in alignment with brand marketing strategy and operations requirements to deliver compelling results
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in field of brand marketing
• Allocate resources, responsibly and apply creativity to convey a consistent and compelling brand message
• Provide support, coaching and guidance to others to build strong brand recognition and loyalty
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

This role is responsible for defining and implementing scalable brand systems that integrate verbal, visual, and experiential elements, ensuring consistent, impactful storytelling across all touchpoints. As a key steward of the PayPal brand, you will oversee with a discerning eye for design quality the evolution of its identity, inspire creative excellence, and drive alignment across internal teams and external agencies.

At PayPal, we believe that every interaction is an opportunity to inspire trust, empower individuals, and advance the future of commerce. As the Director, Head of Brand Design, you will be responsible for leading the global creative vision and operational excellence behind PayPal’s brand. This role will define PayPal’s visual identity and design excellence and design systems, drive consistency across channels, and build a scalable approach to creative expression that aligns with business objectives.

Brand Design Leadership:

• Define and oversee with a discerning eye for design quality the implementation of a cohesive design system that integrates verbal, visual, and experiential elements.

• Collaborate with marketing, product, design, and communications teams to ensure PayPal’s brand is consistently represented across all touchpoints.