Manager, Pilot Crew Scheduling

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager, Pilot Crew Scheduling is responsible for executing on the strategy for the Pilot crew schedulers in the day-to-day operation to ensure compliance in Federal Aviation Association (FAA), collective bargaining agreement (CBA), company policy and processes for all pilot assignments and applicable contracts. As a people leader, Manager of Pilot Crew Scheduling leads and establishes priorities to achieve objectives and enabling a team in assigning legal pilot flight crews to support the Alaska Airlines operational schedule.

Key Duties

• Direct leadership of operational supervisors and crew schedulers.
• Establish priorities for the daily operation of the pilot schedulers ensuring compliance with all scheduling functions and regulations.
• Responsible for maintaining the COPS relationship and hearing Step 2 Grievances.
• Develop crew scheduler and supervisor shift bids and vacation bids.
• Report out weekly OPL numbers and trends in Pilot Crew Scheduling.
• Monitor work performance and establish goals for operational supervisors.
• Review ALPA escalation requests when manager is requested.
• Parter with Director, Pilot Crew Scheduling on planning & forecasting including but not limited to annual budgeting, staffing, training, performance partnerships, etc.
• Participate in meetings as needed/requested.
• Drives continuous improvements of people, systems, and processes.
  • Develops and manages methods and procedures to ensure compliance with Federal Aviation Regulations (FARs) and conducts audits to provide documentation of consistency.
  • Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (i.e., follow-up with Information Technology Services (ITS) and facilities as needed).
• Manages the activities of all crew schedulers in scheduling, training, attendance, discipline, contract administration, and performance.
• Develops and maintains a cooperative working relationship cross divisionally and with union groups including Airline Pilots Association (ALPA), Clerical Office and Passenger Service Employees (COPS).
• Provides leadership in proactively identifying and resolving problems.
• Oversees functions related to non-schedule related flight operations including but not limited to Charter Flights, Training Flights, Functional Check Flights (FCF), Ferry and Repositioning flights.
• Provides analysis and recommendations to the Director of Crew Scheduling that are critical to the scheduling operation.
• Manage Lead Crew Schedulers to ensure compliance with FAR 117 in association with other Network Operations Center (NOC) bridge members and Pilot Crews.
• Creates an atmosphere of inclusiveness, responsiveness, and recognition for crew schedulers.
• Represents Alaska Airlines Pilot Crew Scheduling department at various AAG meetings related to crew.

Job-Specific Experience, Education & Skills

Required

• 5 years of aviation, airline operations, or equivalent experience.
• 2 years of experience leading and mentoring teams.
• Bachelor’s degree or an additional two years of experience in lieu of the degree.
• Demonstrated ability to manage small projects and support larger projects as a Subject Matter Expert (SME).
• Demonstrated ability to build strong working relationships across all levels of the organization.
• Demonstrated ability to develop new ideas to improve safety, compliance, efficiency, and cost.
• Demonstrated ability to identify problems and collaboratively develop alternatives for resolution.
• Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early.
• Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking
• Strong working knowledge of airline/inflight operations with outstanding interpersonal skills and the ability to interface with all levels of Alaska, outside contractors, and regulatory authorities.
• Strong organizational skills, confidence in decision-making, conflict management, and resiliency.
• Ability and willingne