Systems Analyst 2 - End User Support Team

Job Description

Nordstrom is seeking a creative, curious, and passionate Systems Analyst 2 to join our End User Support (EUS) team supporting analytics. We work as the quantitative right-hand for EUS with a passion for supporting data-driven decision making, a devotion to advanced techniques, along with a creative team spirit. A core function of this role will include partnering with leadership to build accurate reporting.

Standout candidates will be creative self-starters and strong technical contributors who always look for new opportunities to solve business problems with data-driven tools. In this hands-on role, you will deliver end-to-end analyses that transform data into actionable insights that directly inform our organization's strategy. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data and communicate those insights in a way that builds confidence and enables decisions that drive business value.

• Partner with key stakeholders to define success and develop measurement frameworks.

• Dive deep into complex business problems and provide insights.

• Responsible for delivering a suite of analytical products include analyses, dashboards, insights, and recommendations.

• Present the results to the stakeholders up to executive level and guide them to make the best use of analytics in their domain.

• Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners to drive outcomes.

• Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise.

• Reconcile divergent demands from multiple stakeholders in a fast-paced work environment.

A day in the life…

• Complete a wide variety of sophisticated ad hoc analyses that are designed to use raw data to provide key insights to the business, drive tactical performance, and generate results.

• Maintain and build user facing dashboards in Looker/Tableau, allowing leadership to access overall performance, KPIs and quarterly goals

• Creation and measurement of key performance indicators and metrics.

• Use experimental design best practices; ensure that meaningful insights can be obtained from call center incentives at variance staffing levels.

• Collaborate with other Call Center departments to advice management on materiality and timing of operational initiatives, agent level performance trends, and development of forecasted expectations.

• Design and prepare periodic and ad hoc reports, PowerPoint presentations, and exploratory analysis.

• Analyze, collect, and assemble information deemed necessary to represent a variety of different courses of business directions and provide recommendations to management.

Minimum qualifications include…

• 3+ years hands-on industry experience in Analytics

• 2-3 years of strong coding skills in at least one statistical or programming language (e.g. SQL, R, Python) to import, process, summarize, and analyze data

• Experience with utilizing data visualization tools to tell compelling data stories (e.g. Looker, PowerBI, Tableau)

• Bachelor’s degree in statistics, computer science, operations research or in a quantitative field or related experience required

• Proficiency with statistical techniques and when best to apply given current situation

• Experience managing large projects or workstreams

Our ideal candidate has…

• Strong critical thinking and storytelling skills

• 3 years of experience analyzing complex data, drawing conclusions, and making recommendations

• 2+ years of experience with advanced BI visualization (Tableau or Looker preferred)

• Ability to think strategically, seek to expand understanding of business domain, processes, data sources, and relevant key metrics

• Passion and aptitude for turning sophisticated problems into concrete hypotheses that can be answered through meticulous data analysis

• Experience working in a highly collaborative environment (e.g. contributing to team discussions/workshops, and document sharing)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise