Ecommerce Site Operations Manager

This is a hybrid role based out of our HQ office near Portland, Oregon. The expectation is for employees to be in-office 3 days or more per week, depending on business need. This in-office expectation is subject to change at business discretion.

ABOUT THE POSITION 

 

The Ecommerce Site Operations Manager will contribute to Columbia North America’s growth, profitability, and innovation on our owned digital platforms through exceptional project management, cross-functional collaboration, and focus on total consumer experience. The individual will achieve results by successfully launching new revenue programs, leading improvements to our operational models, and driving capability optimizations. 

 

HOW YOU’LL MAKE A DIFFERENCE  

 

• Acts as key support function for Ecommerce Site Director, facilitating a wide range of initiatives and projects to support day-to-day and long-range operations. 

• Proactively monitors health of supply chain, inventory/order status, fulfillment SLAs, and consumer satisfaction data. Quickly actions on emerging issues and opportunities, updating digital leaders and stakeholders accordingly. 

• Runs operational playbooks for peak selling periods, unique fulfillment scenarios, and responding to delivery issues. Manages cross-functional work of others and conducts hindsights to drive process improvements. 

• Collaborates with Supply Chain partners to achieve fulfillment operations objectives and enable seamless returns and warranty. 

• Partners with Retail Operations and external drop-ship partners to support omnichannel capabilities and fulfillment. 

• Manages Columbia gift card program end-to-end, including owned virtual and physical inventory as well as marketing and distribution in strategic marketplaces. 

• Oversees operations of new and growing commerce channels, supporting planning, rollout, and managing the work of third parties and internal cross-functional teams. 

• Maintains site policies in alignment with business objectives, legal, consumer service and protection, fraud and risk mitigation best practices, and competitive landscape. 

• Performs other duties as assigned. 

 

YOU ARE   

• Dynamic collaborator who engages diverse teams to support objectives and achieve desired outcomes

• Strategic, innovative thinker and adept problem-solver. 

• Extremely proactive with strong follow-through and accountability. 

• Highly organized and adaptable in a fast-paced, deadline-oriented environment with the ability to manage multiple, competing priorities. 

• Skilled at adapting communication and presentation styles to effectively align with audience’s level of expertise and interest. 

• Passionate about consumer experience and keeping up with emerging trends in digital. 

 

YOU HAVE  

• Bachelor’s degree, applicable certification or equivalent experience. MBA preferred.