Analyst-Business Systems

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. 

The Business Data Analyst role will be responsible for providing analytical support in the delivery of breakthrough innovation and transformational initiatives for the MIS & Analytics organization. The key focus of this role is to leverage data to improve the economics and efficiency of the Travel and Lifestyle Services operational inbound contact center processes and digital servicing channels.

Find your place in MIS and Analytics on #TeamAmex.

Responsibilities but not limited to: 

• Query and analyze large sets of data to draw conclusions and make recommendations to the business using statistical models and data mining techniques combined with business and operational knowledge.
• Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center.
• Support the business with the identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.
• Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.

Minimum Qualifications:

• Bachelor’s Degree in Analytics, Industrial Engineering, Process Improvement or Computer Science related is required.
• Query performance tuning skills using SQL.
• Experience in using advanced data analytics tools to perform analysis and uncover the insights.
• A creative and innovative professional with strong analytical background.
• Self-starter and naturally curious about finding transformational and customer experience improvement opportunities.
• Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate rich insights.
• Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment are required.
• Ability to create professional presentations that are simple, easy to follow and powerful enough to influence stakeholders on business decisions.

Preferred