Manager Mid-Market & Small Group Retiree Solutions

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

Role is responsible to lead Group Retiree Solutions activities and strategy execution across all Highmark markets within the mid-market and small group segments. As an experienced Group Retiree Sales leader, the incumbent motivates and develops Group Retiree sales personnel to achieve and/or exceed retention and profitability goals and directing the activities of renewals and in-group growth to ensure corporate objectives are met as they relate to the market. Responsible for Group Retiree Sales market management (i.e., awareness and management of external distribution channel relationships, competition, media and development of overall market/region strategies). Develops and monitors targets to ensure sales staff meet goals and standards. A successful leader will be a strategic thinker with proven experience in sales management, account management, and team leadership, possessing a deep understanding of the Retiree market.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• As a seasoned Group Retiree market expert (Medicare Advantage, Medicare Supplement, Part D, Medicare Exchanges) this leader will understand and utilize economic, financial, market and industry segment data to accurately diagnose business strengths and weaknesses, identify key issues and implications for potential sales and business development strategies and plans. Utilize appropriate financial strategies and systems to achieve Group Retiree’s financial goals while managing risk to the organization. Effectively communicate progress, challenges, and opportunities.

• Forecast and achieve annual goals and objectives to ensure growth and profitability goals are met or exceeded. Analyze risk and initiate actions that balance risk and profitability to achieve team profitability and client satisfaction.

• Continuously monitor and maintain knowledge of the Commercial, Group Retiree and Medicare markets and competition.

• Develop strategies and tactics to optimize in-group growth opportunities. Influence and build effective relationships with business partners (i.e. clients, Commercial Sales and Account Teams and Leadership, internal matrix partners peers, and producers, consultants).

• Data Analysis and Reporting: Track key performance indicators (KPIs) related to retention, profitability, and team performance. Prepare regular reports and presentations summarizing results and providing insights to senior management.

• Provide input to and execute on the Organization’s Group Retiree distribution strategy. Implement and administer strategic activities related to Group Retiree new sales within assigned market, including setting goals for enrollment, MLR/Profitability, and cross-selling.

• Manage profitability; effective risk and underwriting actions; guide sales of products and services that result in solutions that create value for the client and sustainable profit for the Organization. Serve as a coach for the staff. Provide the leadership necessary to motivate and develop the sales personnel to achieve ande3  z/or exceed new sales goals and profitability within assigned market

• Continuously raising expectations to achieve Group Retiree Sales and Business Development goals while upholding organizational values and standards and tracking progress towards goals.

• Other duties as assigned or requested.

EXPERIENCE

Required

• Five years of experience in sales management, with a proven track record of achieving and exceeding sales targets OR Medicare/Health Insurance industry.

• Two years of experience in Management or leadership role

Preferred

• Experience with individual clients, small group, and mid-market accounts

• Demonstrated ability to lead, motivate, and develop high-performing teams

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Excellent communication, interpersonal, and presentation skills.

• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).

SKILLS

• Proficiency in Microsoft Office Suite and CRM software (e.g., Sal