OneIT - Sailpoint IIQ Operations Lead Analyst (Global)

Lead Analyst Identity Access Management Operations (SailPoint IIQ) 

Organization/department: Global Security Operations  

Reports to: Global Manager, Identity Access Operations 

Direct reports: Individual contributor. 

Effective date: February 2024 

WSP is a global consulting firm assisting public and private clients to plan, develop, design, construct, operate and maintain thousands of critical infrastructure projects around the world.  

Position Summary 

Reporting into the Global Manager Identity Access Operations, as Lead Analyst IAM Operations you will be responsible for overseeing the day-to-day operations of our IGA/IAM system. Your primary focus will be on managing and maintaining user identities, access privileges and ensuring compliance with security protocols and day to day IAM operational activities. Candidate should be qualified to be a tier 3 level support coordinator with the demonstrated ability for being able to maintain the overall function of the operations and maintenance of IAM capabilities and components of IAM system. 

 

The Lead IAM Analyst Operations is expected to conduct the following activities: 

 

Lead and manage a team responsible for the operation of IAM system (Identity IIQ) 

Oversee the design, implementation, and provisioning and deprovisioning processes, ensuring efficient and secure user lifecycle management. 

Collaborate with cross functional teams to define and enforce control policies, roles, and responsibilities within the IAM system. 

Utilize PowerShell scripting for automation and customization of IAM processes and task.  

Leverage your strong knowledge of Active directory to manage user accounts, groups, and permissions. 

Administer and maintain Microsoft Exchange and office 365 environment, including user mailbox management, email routing and security configurations. 

Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements. 

Trouble shoot and resolve complex issues related to user access, permissions, and authentication with the IAM system, PowerShell scripts, active directory, and MS Exchange/Office 365 

Develop and maintain system documentation, including standard operating procedure and configuration guide. Function as a subject matter expert, providing guidance and training sessions. 

Familiarity with industry standards and best practices in IAM, such as OAuth, SAML, LDAP and MFA. 

 

Requirements: 

Required 

Bachelor’s degree in computer science, Business Information Systems, Business, Mathematics & Statistics, Engineering or relevant discipline, or a comparable combination of education and work experience 

Experience in implementing and managing Identity Access management solutions. Including one year in a lead role. 

Must be able to perform as a hands-on technical lead performing IAM functions and maintaining systems. 

Proficiency in IAM/IGA tool SailPoint Identity IIQ 

Experience with Service Now, understanding of SLAs and the importance of meeting SLAs. 

Ability to provide 24/7 on call support as SME. 

Experience with documentation of IGA policies and procedures 

Knowledge of Azure AD/Active Directory, SSO and MFA and PAM 

In-depth experience with Python, Scripting, MS Excel, Visio and PowerPoint 

Strong understanding of business process design, security protocols, access controls, and risk management, including risk analysis, mitigation, and monitoring 

Good people skills, and the ability to communicate effectively verbally and written with end users at all levels of the organization. 

Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities 

Initiative-taking, self-directed, and attentive to detail and quality 

Strong analytical and critical thinking skills 

Ability to effectively prioritize and execute tasks in a high-pressure environment. 

Experience working in a team-oriented, collaborative environment. 

Languages required: English.  

Languages nice-to-have: French, Spanish and/or Portuguese. 

  

Preferred 

Working direct familiarity with HCM, Oracle Financial, Delinea, Service Now, Power BI etc. 

Strong technical and business acumen, understanding of regulatory and industry frameworks (ISO, NIST etc.) 

 

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the