SENIOR CONSUMER SERVICE ANALYST - 41001317

Requisition No: 861408 

Agency: Office of the Attorney General

Working Title: SENIOR CONSUMER SERVICE ANALYST - 41001317

 Pay Plan: Career Service

Position Number: 41001317 

Salary:  $38,852.94 

Posting Closing Date: 10/31/2025 

Total Compensation Estimator Tool

This is a re-advertisement. Prior applicants need not re-apply

 

 

 

Dear Jobseekers,

We are looking to hire reliable, professional, and compassionate individuals who love to help people to work on our Citizen Services team.

If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position!

Learn more below about why we’re a great place to work.

 

Our Organization and Mission: The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General’s Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights. We invite you to visit our website at www.myfloridalegal.com to learn more about the State of Florida’s law firm and its many opportunities.

 

Salary and Benefits: $$38,852.94 Annually / $1,494.34 Biweekly

 

 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including:
• Health insurance (totaling an annual family benefit value of $19,812, or $9,161 for individuals).
• Basic life insurance policy for $25,000 at no cost for all employees.
• Life, Dental, and Vision
• Additional Supplemental Insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 

The Difference You Will Make: The Office of Citizen Services is dedicated to the Attorney General's vow to protect the citizens of Florida from fraud, and serves as the agency's point-of-contact for complaints and inquiries; provides the public with information on the Attorney General's duties, responsibilities and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate. During declared states of emergency, we also operate the OAG’s Price-Gouging Hotline.

 

The Work You Will Do: This position answers the Attorney General No Scam Hot Line which receives 300-500 calls daily on a variety of calls from Citizens.  
Position requires regular attendance and punctuality.
This position requires answering live calls for the core work hours of Monday through Friday 8:00 AM – 5 PM.  A one hour lunch and a 15-minute break in the morning and afternoon are provided. 
Additional hours answering live calls, returning calls, or monitoring and retrieving voicemail messages, either in the office or working remotely, are required during declared states of emergency by the Governor including:  Extended to 9 PM Monday to Friday, or later based on call volume.  Saturday and Sunday 9:00 AM to 6 PM.

 

Business hours are Monday – Friday, 8:00am - 5:00pm. Regular attendance and punctuality is required.

 

Duties include but are not limited