Director, Financial Crime Managed Services - Phoenix, AZ

Job Description:

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. 

Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. 

We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

About the Position

Location: Phoenix, AZ (Hybrid)

Experience: 18+ Years | Sector: AML, Managed Services, Financial Crime Compliance, Risk & Advisory

The Opportunity: Reimagining Compliance

Join AML RightSource, the global leader in managed services and expert solutions, dedicated to preventing financial crime and delivering outstanding results. As a Director in our Financial Crime Compliance Managed Services group, you will lead complex, multi-jurisdictional high-impact AML/Financial Crime programs, drive innovation in financial crime operations, and shape the next generation of compliance professionals—all while contributing directly to the strategic growth of our Managed Services business.

Quick Impact & Rewards

• Flexibility: Hybrid, with strategic on-site collaboration at our Phoenix, AZ hub. Occasional on-site work may be required based on business needs.
• Scale: Oversee and strategically guide large‑scale AML/Financial Crime operations, including Transaction Monitoring, KYC, EDD, AML Testing, and broader Compliance Transformation initiatives. Lead delivery programs with 100–200+ resources across multiple locations and functional teams, ensuring alignment with SLAs, KPIs, KRIs, and regulatory expectations.
• Leadership: Serve as a senior leader and trusted advisor to both internal teams and executive‑level client stakeholders. Mentor Senior Managers, Managers, and Analysts while setting standards for operational excellence, regulatory alignment, and client satisfaction across all engagements.   

Core Responsibilities

Operational Leadership

• Lead AML/Financial Crime engagements focused on Transaction Monitoring, KYC, EDD, Testing, and Compliance Transformation.
• Drive adherence to SOWs, SLAs, KPIs, and KRIs across all engagements.
• Oversee quality control, issue escalation, and risk mitigation.
• Review and approve client deliverables and regulatory documentation.
• Manage project reporting, dashboarding, and performance metrics.

Client Relationship Management

• Act as the Executive Delivery Lead across multiple strategic clients.
• Lead client meetings, executive readouts, and strategic road‑mapping sessions.
• Identify opportunities for revenue expansion and managed services growth.

Team Leadership & Development

• Lead and mentor large teams (100–200+ resources across functions and jurisdictions).
• Guide Senior Managers, Managers, and Analysts, driving talent development.
• Foster a culture of high performance, inclusion, training, and continuous improvement.

Business & Financial Management

• Oversee project budgets, billing accuracy, and invoicing cycles.
• Assess staffing levels, resource models, and technology requirements.
• Provide input into operational strategy and managed services capabilities.

Required Qualifications

• 18+ years AML/Financial Crime experience (TM, KYC, EDD, Testing, EDD, Compliance Transformation).
• Proven leadership overseeing large delivery teams (100–200+ resources), including cross‑functional and cross‑jurisdictional teams.
• Background in advisory consulting, acting as a strategic advisor to senior client stakeholders.
• Strong understanding of regulatory frameworks (BSA/AML, OFAC, global AML standards).
• Bachelor’s degree required; CAMS, MBA or advanced certifications preferred.
• Experience managing risk, issues, and governance across multiple high‑stakes programs.
• Demonstrated ability to manage risk, governance, and complex operational programs.
• Exceptional analytical, communication,