Medical Assistant

Job Summary:

The Medical Assistant provides comprehensive clinical and administrative support to ensure the efficient daily operation of the practice. This role serves as a key liaison between patients, providers, laboratory partners, and vendors while coordinating clinical workflows, patient scheduling, inventory management, and laboratory operations.

 

Job Duties:

• Coordinate laboratory operations by establishing and maintaining laboratory accounts, communicating with laboratory representatives, scheduling specimen pickups, and resolving laboratory-related issues.
• Provide clinical support by performing blood draws (phlebotomy), preparing patients for appointments, assisting providers as needed, and documenting patient information accurately in Athena EMR.
• Manage patient scheduling and communication by coordinating appointments, contacting patients regarding scheduling and follow-up needs, and delivering exceptional customer service.
• Oversee clinical and facility inventory by monitoring supply levels, maintaining inventory, preparing supply orders for management approval, and ensuring necessary materials are available for daily operations.
• Support administrative and operational functions in regards to scheduling, documentation, and workflow management, maintaining organized records, and assisting with office operations and process improvements.
• Collaborate with clinical and administrative staff to promote efficient workflows, regulatory compliance, and a positive patient experience.

 

Education and Experience: 

• High school diploma or equivalent required
• Medical Assistant certification or equivalent clinical training preferred.
• Experience in a medical office or outpatient healthcare setting preferred.
• Certificate and proficiency in phlebotomy required.

 

Knowledge, Skills, and Abilities: (Bulleted list of subject areas, learned or developed proficiencies, and capabilities needed to perform the role)

• Strong organization skills with keen attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong organizational, communication, and multitasking skills.

• Ability to prioritize competing responsibilities while maintaining accuracy and professionalism.
• Demonstrated customer service skills and the ability to work effectively with patients, providers, vendors, and cross-functional teams.