Treasury Management Srvs Fulfillment Spc 1

Job Summary

Treasury Management (TM) Fulfillment Specialist 1 will provide mid-level client support and help maintain back office fulfillment of basic Treasury Management products and services onboarding requests.  The TM Fulfillment Specialist 1will assist consumer and business clients with Tier C Treasury Management services including but not limited to Online Banking, Mobile Banking, Bill Pay, and wires.  The TM Fulfillment Specialist 1 is responsible for the set-up, implementation and on-going maintenance of basic TM service for new and existing clients.  The TM Fulfillment Specialist 1 will also be responsible for assisting TMS Management, TM Product Manager, and TM Sales Support Associate as directed.  

Essential Duties 

• Provide fulfillment support for basic Treasury Management products and services including fulfillment of BOSS Events and supporting TM Support and Branch requests
• Continue to develop and learn all Treasury Management products and services, including Treasury Management setup, back office/client facing system functionalities
• Learn to support internal TMS Specialists and Call Center employees 
• Support basic client’s on-boarding and maintaining new client relationships through the various department administrative systems
• Participate in supporting other department responsibilities to include projects and other duties as assigned
• Escalate and communicate issues to Online Banking TM Fulfillment Specialist 3 or TMS Management  for additional support when necessary     
• Strong client service skills, communication skills, basic business writing skills with attention to detail and the ability to self-prioritize
• Develop a strong knowledge of Bank and TM products, internal policies and procedures to professionally respond to client and branch inquiries
• Process various requests, including but not limited to:
  • Add, Delete and Modify users utilizing the administrative systems
  • Process new enrollment requests for Online Banking; Develop and learn Tier 2 Treasury Management fulfillment 
  • Enter service event requests through a Bank specified software
  • Review and close branch referrals through a Bank specified software
• Work with TM Fulfillment Specialist 3 or TMS Management to open cases with Online Banking vendor via telephone or web whenever outside assistance is needed.  Support follow up until resolution is found

• Learns how to develop the  ability to assess; troubleshoot and/or resolve technical issues with PosPay, ACH, RDC and Wire transfers with support of TM Fulfillment Specialist 3 or TMS Management
• Strong interpersonal skills with the ability to help start supporting projects and an aptitude for using technology to automate processes when beneficial
• Perform other duties/projects as assigned by TMS Management

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.  This position will elevate suspicious activity to supervisory staff and/or BSA department.  Completes compliance and other technical training workshops as assigned.

Required Knowledge

• Regulation CC
• Regulation D
• Regulation DD
• Regulation E (EFT) Overview 
• Bank Secrecy Act
• Privacy Act
• FFIEC
• FDIC Insurance 

Basic Knowledge, Skills and Abilities

• Excellent Customer Service Skills
• Proficient in MS Office; Word, Excel, PowerPoint
• Entry level knowledge on Treasury Management products/services
• Highly motivated and self-driven individual who can think strategically, operate independently and take accountability for the function
• Must have ability to multi-task in a fast paced environment and prioritize your focus on most impactful activities while meeting deadlines
• Strong oral and written communication skills when interacting with internal and external clients
• Strong analytical, critical thinking and problem solving skills
• Travel, as required
• Demonstrates a commitment to Client Relationship Building in all areas of job performance
• Proven propensity to learn new technologies and skills quickly
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to respectfully communicate with Managemen