Senior Principal Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

WHAT YOU GET TO DO IN THIS ROLE  

TEAM

Help shape the future of asset management. Join the product team that launched two of the fastest-growing solutions in ServiceNow history. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable, seek to learn from our customers and are constantly evolving. We are passionate about our asset management solutions, and we live to help our customers get to value as efficiently as possible. We have high expectations and a career at ServiceNow means challenging ourselves to always be better with a growth mindset.

ROLE

The Principal Outbound Product Manager resides within the Asset Management Business Unit. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Analysts, Sales, Marketing, Customer Outcomes, and Partners.

If you are passionate about product strategy, customers, and enjoy developing solutions that enable customers to advance their asset management maturity, this role is for you!

WHAT YOU GET TO DO IN THIS ROLE

Drive Adoption and Leading Practices - Build leading practices, adoption frameworks and governance models to accelerate customer journey to value.  Develop telemetry, content and real-world guidance to customers and partners on IT Asset Management (ITAM), Software Asset Management (SAM), SaaS Management, Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Enterprise Asset Management (EAM).

Be the Voice of the Customer - Build relationships with customers through early adopter programs, executive briefings, understand their business goals, pain points and vision. Demo and present at conferences, user groups and customer workshops. Champion the voice of the customer to the rest of product management, sales and marketing organization to influence the strategic direction of the business and product roadmap.

Develop Product Strategy- Evaluate competitive and market data to develop a point of view on product priorities and capabilities. Brief analysts and technology partners to communicate a comprehensive understanding of the product’s market position and opportunities.

Drive Go to Market Activities - Work cross-functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Evangelize core positioning and messaging for the product and seek to capture customer value stories.

Create and Grow Partnerships - Explore and support workstreams with technology partners providing solutions that solve unique asset management problems for customers. Help develop new technology partner and alliance relationships that align well with product strategy.

Qualifications

To be successful in this role you have

10+ years of product management, consulting, or analyst experience in IT asset management. An asset management practitioner with a demonstrated passion for growing and evolving their field should also apply.

Be comfortable and thrive presenting to large audiences as well as be able to go-deep with partners and customers.

Demonstrated past experience defining paths