Enterprise IT Support Technician Lead

General information

Requisition # R64934 Locations USA-VA-Chantilly Posting Date 12/18/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Technician Lead to join our team in Chantilly, VA. In this role, you will lead a team of Enterprise IT Support Technicians responsible for overseeing, managing and coordinating the resolution of IT incidents, ensuring that service disruptions are minimized, and the impact on business operations is reduced.

Responsibilities include, but are not limited to:

• Leads multiple teams of EITSO’s while developing and improving incident management processes to optimize response time and improve incident handling. providing coverage from 6:00 a.m. – 6:00 p.m. 
• Utilizes expertise and leadership skills to act as the main point of contact for all IT incident-related activities to ensure timely resolution of incidents.
• Solves a range of straight forward problems by analyzing possible solutions using experience, judgment, and precedents.
• Supervisory responsibilities are required but may oversee IT incident execution and prioritization. Performing HR duties as assigned, including but limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
• Engages with all Location Support Center Project Managers and key stakeholders to help resolve schedule conflicts, equipment, or resource constraints.
• Supports customer Key Performance Indicators (KPI) required of the program.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.

Minimum Qualifications:

• High School Diploma with 8+ years of experience or an Associate’s Degree with 6+ years of experience, or a Bachelor’s Degree with 4+ years of experience, 4+ of those years having direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
• Direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure. 
• Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer.