Position Title:

Student Account Specialist-3

Job Description:

JOB TITLE: Student Account Specialist

REPORTS TO: Assistant Bursar

DEPARTMENT: Account Services

EXEMPT: No

VICE PRESIDENT: Vice President of Finance 

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proficient working knowledge of higher education federal and state financial aid programs, policies and procedures, and processes
• Demonstrated accuracy and attention to detail for processing financial transactions correctly and ensuring compliance with regulations
• Demonstrated administration of regulations governing student aid programs
• Proficiency in Microsoft Office, specifically EXCEL worksheets and formulas
• Strong organizational, analytical, and planning abilities
• Excellent verbal and written communication skills
• Capacity to work both independently and collaboratively in a dynamic and demanding environment
• Ability to maintain confidentiality of student accounts and related documents
• Ability to manage multiple complex assignments with sensitivity to deadlines, priorities, and changing circumstances
• Demonstrated professional work ethic, positive attitude, and troubleshooting skills

EDUCATION AND/OR EXPERIENCE

• Associate’s degree (Bachelor’s degree preferred)
• Minimum of 2 years relevant prior work experience preferred (Student Billing, Cashiering, Accounts Receivables, or Financial Aid)
• Knowledge of Workday/Navigator Student module preferred        
• NASFAA Financial Aid credentials preferred, may be considered to supplement education/experience requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

Knowledge of institutional structure, processes, and policies.

Act as primary point of contact for students, staff and institutional departments in accurately receipting, recording, refunding, and reconciling tuition payments and college revenues

Perform complex cashiering and refunding functions for student accounts following institutional procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.

Process enrollments, daily payments, reconciliation, invoices, receipts, and course drop/withdrawals to student accounts. Ensure appropriate documentation is attached to all transactions when applicable.

Resolve billing issues related to student charge items and award items.

Perform financial aid disbursements in compliance with federal, state, and institutional policies and procedures, ensuring appropriate documentation is attached to all transactions, when applicable.

Assist students in creating payment plans.

Manage and provide communication efforts for delinquent accounts.

Research and process customer/sponsor information relative to student accounts in a timely manner.

Audit student accounts to identify and calculate necessary adjustments, Title IV funding returns, credit refunds, and balances that need to be collected.

Collaborate with the Financial Aid Office and Accounting Department regarding billing and disbursing aid to students accurately and in a timely manner.

Ensure timely communication with students regarding necessary account adjustments to ensure minimal impact on student accounts, to include entering memos in student accounts.

Attend consistent training in customer service and student finance to ensure compliance, enhance knowledge, and improve skillsets.

Perform other duties as may be assigned by the appropriate authority.

SUPERVISORY RESPONSIBILITIES: