SC DHHS Project Manager 250604

About Capitol Bridge   
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.   

Capitol Bridge Inc is seeking a highly skilled and detail-oriented Project Manager to join our team in Columbia, SC. The Project manager DHHS is responsible for the day-to-day oversight of Capitol Bridge’s high-visibility Medicaid support services contract with the South Carolina Department of Health and Human Services (SC DHHS). This role ensures that all contract requirements are met with precision, and that the project team operates efficiently and professionally. The ideal candidate is client-facing, highly responsive, detail-oriented, and capable of navigating complex government environments. 

This role requires solution driven, proactive leadership, strong communication with internal stakeholders and SC DHHS, and the ability to lead a growing team of frontline agents and supervisors. The Project Manager will be key in managing the successful ramp-up of staff, ensuring compliance with quality standards, and driving operational ownership as Capitol Bridge transitions to full control of project delivery. 

Location: Hybrid (near Columbia, SC preferred) 

Pay and Benefits:  
Salary: $85,000 - $100,000 depending on qualifications.  
Medical, Dental, and Vision benefits available  
401(k) available with company match  
Paid holidays  
Paid Vacation Time   

Job Responsibilities:  

• Project Oversight & Operational Leadership 

• Lead the SC DHHS contract execution including service delivery, staffing, and issue resolution. 

• Develop and maintain project plans, staffing forecasts, risk logs, and performance dashboards. 

• Manage project milestones and deliverables to ensure all service level agreements (SLAs) and contractual obligations are met. 

• Oversee day-to-day work of frontline agents, supervisors, trainers, and QA personnel to drive performance outcomes. 

Client Communication & Relationship Management 

• Serve as the primary point of contact for SC DHHS leadership, facilitating weekly check-ins, performance updates, and escalation responses. 

• Build and maintain a professional, solution-oriented relationship with client stakeholders to instill trust and demonstrate ownership. 

• Provide regular written and verbal updates to both internal leadership and SC DHHS representatives. 

Staffing and Team Development 

• Collaborate with recruiting and HR to onboard and ramp up to 35 agents by mid-July. 

• Partner with training and quality teams to implement refresher training and ongoing staff development initiatives. 

• Coach supervisors to manage performance and provide consistent frontline leadership. 

Documentation and Reporting 

• Maintain detailed project documentation, including status reports, client communications, issue logs, and staffing updates. 

• Prepare and present weekly updates highlighting performance metrics, risks, and mitigation actions. 

• Assist in the development of project-related materials such as updated SO