Norterra BackLot - Server

The server’s primary responsibility is providing an elevated guest experience by accurately describing all menu items, including preparation methods and potential allergens, taking orders, delivering orders, and collecting payment. The server is an integral part of the success of the BackLot by contributing to sales, daily jobs, and overall guest satisfaction.

What You Will Be Doing:
• Greet guests and make them feel comfortable by establishing a personal connection.
• Take accurate food/beverage orders to include item modifications and enter them into the POS or handheld device.
• Knowledgeable of items sold at the BackLot, able to answer questions, make recommendations and upsell.
• Deliver food and beverage orders to all tables/guests to Harkins’ standards.
• Communicate promptly and courteously with all guests.
• Provide exemplary service to include refilling beverages, clearing tables and seats, while exceeding guest expectations.
• Accurately collect payment from guests.
• Communicate effectively with guests, management, and all team members.
• Maintain a clean working environment and follow operating checklists.
• Ensure server stations are set up and stocked for service.
• Follow all applicable liquor laws and company policies.
• Understand and follow proper rules of hygiene and food safety measures.
• Curating a unique and welcoming experience for whichever area you are assigned. Whether that be main dining, patio, bowling lanes, or a VIP event.
• Be knowledgeable in the BackLot brand and offerings.
What We Are Looking For:
• 1+ year experience in high volume restaurant setting preferred.
• Required to be at least 19 years of age.
• Available to work nights, weekends, and holidays.
• Able to work in a fast-paced, loud environment, with multiple flashing lights, while in a standing position for extended periods of time.
• Required to obtain and maintain a current food handler’s card and/or food safety certification.
• Required to complete Responsible Vendor Training.
• Requires bending, stretching, reaching, squatting, twisting, standing, walking up and down stairs and on flat surfaces, lifting (up to 50 pounds), interacting with guests and employees, problem solving, and cognitive skills.
• Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible and operate a point-of-sale system.
• A professional image with an increased attention to detail, well organized and a desire to serve guests and enjoy working as part of a team.

What We’ll Be Responsible For:
We provide training that will teach you the responsibilities of the job. As long as you are professional, friendly, reliable, thrive in a fast moving environment and have the desire to provide amazing guest service, we can prepare you for the rest.
We offer:
• FREE MOVIES
• This is a position eligible for TIPS
• A fun work environment
• Flexible hours
• Incentive programs
• Advancement opportunities
• 401K
• Employee Discounts
• Other Great Benefits


Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.

By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here