Head of Client Experience & Delivery - D+D, Brands

Head of Client Experience + Delivery – Done+Dusted, Brands 

The Role and What You’ll Do:

• You will report to the CEO of Done and Dusted North America, Melanie Fletcher
• Deepen client relationships, acting as a trusted strategic advisor, to ensure client success and satisfaction, as well as repeat business.
• Serve as a true partner to clients, leading high-level conversations, aligning on business objectives, and driving long-term value.
• Introduce proactive ideas, insights, and innovation to deepen partnerships and fuel account growth.
• Oversee insight-driven recaps and wrap reports, case studies and marketing materials, ROI narratives, and future-state planning and recommendations.

Strategic & Creative Leadership

• Lead account strategy across multiple major brand clients, guiding the vision, approach, and overall direction of work.
• Lead team meetings to shape creative briefs, budgets, timelines, and strategies that connect brand goals with D+D’s world-class production and broadcast.
• Drive RFP responses and pitch development, and lead cross-functional team collaboration with a strong, experienced point of view.
• Set high standards and build efficient workflows for the internal and external  teams.
• Foster a culture of clarity, collaboration, accountability, and creative ambition

Project & Financial Oversight

• Actively participate operationally in live projects - as the main point of contact during production, translating client objectives into actionable plans, managing timelines, budgets, deliverables expectations
• Present updates, secure approvals, and navigate stakeholder feedback diplomatically.
• Ensure all projects deliver on time, on budget, and on brief across multiple complex live events and experiences.
• Work with the project EP to own budgets, scopes, risk mitigation, and financial outcomes across your portfolio.
• Champion excellence in both the creative work and the operational discipline that supports it.

NYC Market Growth

• Expand D+D’s presence in NYC by cultivating relationships with top brands, agencies, and cultural partners.
• Identify and pursue long-term business opportunities in entertainment, tech, financial, lifestyle, and consumer categories.
• Collaborate with executive leadership to define go-to-market strategy and positioning in the region.

Who You Are

• 10+ years of experience in branded live events, experiential marketing, or agency account leadership.
• A trusted client partner with a strong understanding of both creative development and production execution.
• A senior storyteller and presenter who can command a room — from C-suite conversations to pitch stages.
• Highly organized, financially fluent, and capable of steering multiple projects and clients at once.
• Skilled at navigating high-pressure moments with grace, clarity, and solutions.
• Deep industry relationships in the brand/agency ecosystem are a plus.
• Bonus: Experience in entertainment, culture, sports/gaming, tech, or lifestyle categories.
• Experience Level: 10+ years in agency, experiential, or live event production

Why This Role Matters
As D+D expands its branded portfolio, the Head of Client Experience and Delivery will be a cornerstone of our business: shaping strategy, building relationships, and elevating the creative and production ambition of our work. You’ll help define how Done+Dusted shows up for brands, and how we grow in a market that rewards bold thinking and impeccable execution. To note, we are a lean team operating like a start-up within a larger business unit, so we need a “Swiss Army Knife” approach, a willingness to find the gaps and fill them in as we scale. 

How we work:
WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors,