VP, Client Service Leader

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our VP, Client Service Leader you will…

Be Accountable and Responsible

You will lead digital client engagements and position internal teams to effectively introduce new solutions to changing market conditions and insights. You will act as a senior marketing solutions-oriented leader that thrives on developing lasting partnerships between the client and agency teams. Utilizing deep industry knowledge and experience, you inspire team members to make our strategy, digital experiences, and campaigns more innovative, smarter, and effective. This position involves effective and seasoned consulting experience. It requires a strong integrated digital ecosystem and healthcare experience, preferably in the healthcare provider and health plan space.

Core functional responsibilities include:

•    Help clients anticipate marketplace changes and make forward-looking adjustments to their go-to-market strategy, from customer experience to communications, including supporting technology and how it is used. 
•    Serve as a trusted client and team advisor who consults on strategy, ideas, and trends
•    Responsible for creating and extending relationships with senior leadership in marketing and related partnerships, such as sales and technology, identifying core business needs, and shaping modern marketing and experience design solutions. 
•    Craft strategic and creative solutions, with an emphasis on digitally driven programs, helping to advance consumer marketing programs as well as modernize B2B experiences.
•    High-value growth via a keen and credible understanding of the customer journeys and client needs 
•    Incorporates agency staff from other departments appropriately, setting them up to capitalize on existing & new opportunities. Cultivates a strong partnership with team leads, particularly in collaboration with Strategy and Technology 
•    Manage and grow the account management team as a mentor and trusted advisor
•    Leverage strong working knowledge of agency solutions and act upon opportunities.

These are the qualifications we’re looking for

•    12+ years of account management/consulting experience leading digitally-focused engagements including strong modern website best practices as a core experience in the digital ecosystem; leveraging data to identify strategic priorities; advancing modern CRM solutions, including strategies based on cross-channel journeys, and accelerating in-market optimization
•    Healthcare experience preferred (healthcare providers and health plans).
•    Growth mindset. Eager to employ new solutions and learn from experience. Comfortable operating in ambiguity and helping clients navigate complex planning environments with specific proof of leading them
•    Energized by the potential of growing and building, rather than solely maintaining a business
•    Demonstrated expertise in data-driven marketing and experience design, paired with foundational brand strategy and communications experience. 
•    Strong working knowledge of contemporar