Administrative Manager

The Administrative Manager is responsible for managing a team of Front Desk Associates and all front and back of house processes and procedures to ensure a high quality of customer service and administrative work, and the smooth running of the campus. This includes playing a key role in the campus's admissions pipeline — from managing consultation request queues and follow-up communications to driving conversion and re-enrollment — ensuring no prospective or current family falls through the cracks. From hiring, training, and coaching part-time employees, to implementing and iterating on campus procedures and systems, the Administrative Manager is a key operational leader on the Academy team. Additionally, the Administrative Manager serves as a point-of-contact internally between campus staff and externally with customers and community partners and is the go-to campus decision maker in the event that Directors are unavailable. This role is a full-time, year-round position which includes the academic year and summer.

The Administrative Manager will:

• Interview, hire, train, develop, and manage a team of Front Desk Associates.
• Ensure and execute exemplary customer service delivery via phone, in-person, and email correspondence.
• Create, implement, improve, and document procedures and administrative systems for efficient campus operations.
• Take inventory and place purchasing orders.
• Oversee maintenance and repair of campus facilities, sourcing and coordinating with vendors and collaborating with the HQ Operations team as needed.
• Plan, organize, and run campus events for customers and staff that support campus enrollments and retention.
• Play a key role in the campus's admissions and enrollment pipeline: manage consultation request queues end-to-end, ensure timely and high-quality follow-up after every consultation, hold Front Desk Associates accountable for their share of follow-up outreach, and adjust intake processes with the Director team to meet demand.
• Drive conversion, retention, and re-enrollment through proactive, well-executed email and phone campaigns, treating follow-through as a measurable outcome, not an afterthought.

The ideal candidate has:

• 1-2 years experience as an Art of Problem Solving Academy Front Desk Associate or 2+ years of customer service and administrative experience that includes people management
• Some postsecondary education preferred
• Ability to work independently and collaboratively
• Strong operational leadership skills, including ownership of administrative and customer service procedures and processes
• Strong task and time management skills
• Commitment to achieving organizational consistency and efficiency
• Ability to expertly manage up and down the chain
• Ability to cultivate a warm, welcoming work environment and positive culture for staff and customers
• Growth and retention mindset
• Exceptional interpersonal, written, and verbal communication expertise
• Experience with event planning for customers and/or staff
• Proficiency with office technology and equipment
• Preferred: Experience managing an admissions, sales, or enrollment pipeline, with a track record of strong follow-up and conversion

Work Schedule

Since AoPS Academy is an after-school program, most of our classes and family meetings occur during the evenings and on weekends. As such, it's expected that full-time campus staff work a nontraditional schedule during the academic year. During the summer, Administrative Managers typically shift to a more standard Monday to Friday work schedule.

Benefits

This position includes a competitive starting salary of $76,200. 

• Impact: Opportunity to work closely with motivated students, develop leadership and management experience, work with a team of passionate educators in pursuit of our shared mission.
• Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
• Benefits: Multiple options for Medical, Dental and Vision plans
• Future Planning: 401k with company match
• Quality of Life: PTO Plan and supportive leadership
• Ease of Transition: Relocation bonus for candidates living outside the greater area.

About AoPS Academy

AoPS Academy is a year-round educational enrichment program.

Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.

AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advan