Customer Service Representative - Provo

Red Rock Pharmacy is looking for positive, dependable, and detail-oriented employees to join our team. We are looking for a pharmacy customer service representative for the Provo Area.

About us

Red Rock Pharmacy is a closed-door, long-term-care pharmacy. Started in 2013 in downtown Salt Lake City, we have since grown to 7 locations in 4 different states and are just one branch under the family of health care companies that comprise Home Caregivers Partnership LLC (HCP). Red Rock Pharmacy is a growing, innovative, and fast-paced organization with a casual, yet professional environment that is patient and customer-focused. As a small business our employees are not only our greatest asset, but they are also what set us apart from other organizations. From the local level, all the way through our sister branches, Red Rock Pharmacy and HCP offers a great network of people, information, and resources to help you achieve your professional goals.  

Qualifications:

• Exceptional organizational skills
• Strong active-listening and verbal-communication skills
• Must be friendly, positive, and have a patient attitude
• Good written and verbal communication
• Basic Computer Skills
• At least 18 years old

Responsibilities:

• Managing inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions 
• Build positive relationships by going above and beyond with customer service, ensuring that all calls are handled appropriately. 
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

Our Benefits

• Generous Paid Time-Off plan
• Health, Dental & Vision insurance as well as Life, AD&D, and Short-term Disability options. 
• Vast network of people, information, and resources to help you achieve your professional goals
• Opportunities for Growth and advancement

Equal Employment Opportunity

Red Rock Pharmacy is an equal opportunity employer. Red Rock Pharmacy prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Compensation is dependent on experience.