Instructional Designer

Reports to: Lead Instructional Designer 

Department: Learning and Development 

Location: Alpharetta, GA (Hybrid)
Grade: 17

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

In the role of Instructional Designer at Priority, you will build impactful learning experiences that drive employee growth by leading projects, designing multi-modal training, and collaborating with SMEs and stakeholders to deliver digital and instructor-led programs. The position requires strong instructional design skills, adaptability, and the ability to thrive in a fast-paced environment, and offers the opportunity to shape learning across our evolving fintech landscape. You’ll collaborate with cross-functional teams and stakeholders and contribute to Priority’s goal of equipping employees with the critical skills needed to succeed.  

Responsibilities: 

• Conduct Training Needs Assessments (TNA) to identify training requirements and align programs with organizational goals.
• Partner with SMEs and stakeholders to design, plan, and evaluate impactful learning solutions.
• Manage and deliver small to medium instructional design projects from intake through implementation.
• Design and develop engaging e-learning modules, videos, and instructor-led resources using the SAM instructional design model that align with adult learning principles and performance outcomes. 
• Leverage advanced skills in eLearning tools (Adobe Captivate, Articulate Storyline), design software (Canva, Vyond), and other necessary avenues for creating polished multimedia assets. 
• Create rich interactive learning experiences (e.g., quizzes, branching, drag-and-drop) to drive engagement and retention.
• Simplify complex technical or financial concepts into clear, learner-friendly content.
• Measure and evaluate training effectiveness against KPIs, providing actionable insights and recommendations for improvement.
• Continuously improve content and delivery methods based on qualitative feedback and quantitative data gathered through the Kirkpatrick framework.
• Ensure training outputs support business performance metrics and contribute to organizational growth.

What Success Looks Like:

• Training programs are delivered on time or ahead of schedule, with accuracy and consistency, enabling employees to build the right skills without rework or confusion.
• Stakeholders and SMEs trust you to translate complex needs into clear, actionable learning solutions that directly support business goals.
• Cross-functional projects move forward more smoothly because you reduce bottlenecks and create processes that are easy for others to follow.
• Learners experience engaging, accessible content that improves retention and supports measurable performance outcomes.
• Business impact is visible through training that connects directly to KPIs and strengthens organizational capability.
• Proactively align with teammates across L&D to strengthen team standards and processes.

Candidate Requirements:

Minimum Requirements:

• Bachelor's Degree: You should have a bachelor's degree, ideally in Instructional Design, Education, Learning & Development, or a related field.
• Experience: Minimum of 2-3 years of experience in instructional design, demonstrating independence in