Case Manager, Quality

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CLASSIFICATION TITLE:

Case Manager, Quality

SALARY:

$50,007.10 - $64,680.01

DEPARTMENT:

Community Mental Health

Opening Date:

02/23/2026

Closing Date:

03/07/2026 12:00 a.m.

FLSA STATUS: Non-exempt Overtime pursuant to Collective Bargaining Agreement

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

GENERAL SUMMARY 

Under direction, maintains a provider monitoring list, schedules monitoring visits to providers, and utilizes monitoring tools. Maintains administrative records. Coordinates, consults, and provides liaison work with providers to ensure quality services. Contributes expertise from professional discipline to team planning and quality processes. 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

Performs quantitative reviews of the individual records and provider settings.  

 

Completes quality assessment tools, compiles information from the surveys, consults with the Quality Coordinator regarding corrective action plans, monitors corrective action plans, and reports compliance to standards and adherence to provider contractual obligations in an effort to ensure the least restrictive level of care is provided to persons served.  

 

Monitors a subset of individual progress notes to ensure they have been monitored by the primary provider of service, tie back to the person-centered plan and support medical necessity.  

 

Maintains accurate and up-to-date documentation, including standardized assessment forms to ensure accurate documentation of surveys, health and safety issues, training, compliance with Home and Community Based Services (HCBS) standards, and incident reports.   

 

Ensures administrative paperwork is accurate and up-to-date, including, staff activity logs, statistical reports, attendance, and mileage reports. 

 

Completes and maintains Community Mental Health and Department of Mental Health statistical reports, as needed. 

 

Participates in agency and system staff meetings, provider meetings, and compliance meetings as assigned.  

 

Documents clinical concerns regarding individual and/or provider services and requests consultations when indicated.