Customer Support Assistant

Company Description

About Us
At Property Soar, we are committed to redefining the real estate experience through innovation, dedication, and a deep understanding of market dynamics. Based in New Orleans, we focus on helping clients reach their property goals by delivering tailored marketing strategies that drive visibility, engagement, and results. Our team thrives in a dynamic, growth-focused environment where each member contributes to the company’s success.

Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our support team. This role involves managing client inquiries, coordinating with internal departments, and ensuring each customer receives exceptional service. The ideal candidate is organized, reliable, and communicates effectively.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner

• Assist clients with service requests, scheduling, and general information

• Maintain accurate records of customer interactions

• Coordinate with internal teams to resolve client concerns

• Follow up with customers to ensure satisfaction and support after-service

• Contribute to the improvement of customer service procedures

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)

• Previous experience in customer service or administrative support

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Familiarity with CRM systems and basic computer proficiency

Additional Information

Benefits

• Competitive salary ($41,000 – $46,000 per year)

• Opportunities for professional growth and internal advancement

• Supportive and collaborative team environment

• On-the-job training and skills development

• Paid time off and standard company benefits