GENERAL MANAGER - ALASKA RAILROAD FOOD SERVICE, ANCHORAGE, AK

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Salary:  $95000 -$140000 /year

Other Forms of Compensation: Eligible for 15% discretionary annual bonus 

Pay Grade: 15 

ESS Support Services Worldwide is the specialty division of Compass Group. ESS Support Services Worldwide – Gulf of Mexico is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites. ESS includes our Alaskan native corporations, villages and individuals in the ownership of the catering, housekeeping and facility support services business.

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. 

Job Summary

As a General Manager with ESS Support Services Worldwide, you will be responsible for maintaining the account in accordance with the approved budget while meeting client expectations. You will be expected to build and maintain excellent relationships with employees, guests, the client, and other departments within the operation. Additionally, you will be responsible for promoting the professional growth and development of the entire team. You will oversee the Alaska Railroad Food Service Project and manage all physical and financial aspects of the operation. This includes handling budgeting, financial overview, client relationships, overseeing the training program for culinary and service staff, and employee relations. During the summer season, you will be required to work 60 to 70 hours per week, depending on business demand.

 

Essential Duties and Responsibilities

Supervisory Responsibilities

• Directly supervises 6+ supervisory and non-supervisory staff and is responsible for overseeing up to 75 employees in food and facility services. 
• Directly manage staff in line with organizational policies and legal requirements, including hiring, training, and performance appraisal.
• Address employee complaints and resolve conflicts.​

​​​​​​Human Resource Functions

• Approve hiring for all positions, set expectations for team roles, and develop service and culinary standards.
• Ensure compliance with HR paperwork and provide training for assistant managers and supervisors.

Financial Resource Functions

• Oversee all financial aspects of the project, ensuring timely payroll and accurate financial reporting.
• Collaborate with senior accounting staff on invoicing and budget development and ensure adherence to budgetary guidelines.

Food and Beverage Functions

• Collaborate with the Executive Chef on menu development and maintain food purchase agreements with vendors.
• Ensure food and beverage costs align with the budget.

Safety Resource Functions

• Ensure compliance with ESS safety policies and work with the HSE Manager on accident reporting.
• Maintain a zero-incident record.

Qualifications:

• Bachelor’s degree is preferred, or equivalent professional experience
• Eight to ten years upscale food service experience, including four to five years’ experience at the management level
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Proven track record to achieve company goals in compliance with company/client policies and procedures
• Excellent leadership and organizational skills, and must possess attention to detail
• Supervisory, scheduling, training and coaching skills
• Effective problem solving and conflict management skills
• Experience in food purchasing, food costs and inventory control
• Ability to create budgets, flash reports, financial targets and forecasts
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Exceptional business etiquette and client relations
• Manages time effectively and prioritizes tasks to meet deadlines
• Strong catering experience required
• Conformity to the highest standards of personal integrity and ethical behavior
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

 

Certificates, Education, and Experience

• TIPS, TAP or Alaska Responsible Serving of Alcohol
• ServSafe Food Protection Manager or equivalent

Physical Demands

• The role requires the ability to stand for extended periods, lift up to 50 pounds, and perform tasks that involve reaching and balancing. Vis