Technical Writer and Analytical Support

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking a Technical Writer and Analytical Support to support an opportunity at Hill AFB, UT.

POSITION OVERVIEW SECTION

The employe shall provide Non-Conformance management and support through the Maintenance, Repair, and Overhaul (MRO) and applicable engineering systems. The contractor shall have the skillset to receive, gather, analyze, and draft detailed plans and procedures to improve efficiency within the squadron.

• All work will be done in-accordance with the explicitly published Air Force Instructionals, Joint Technical Data, Tactics, Techniques, and Procedures (TTP) Document(s), Regulation, and Guidance.

Essential Job Functions

 Respond to all requests for technical and analytical support received through the MRO system

• Monitor the MRO system for incoming support requests
• Develop a strong understanding of MRO system’s data structure, available reports, and data query capabilities
• Acknowledge receipt of requests within four (4) business hours and communicate with requestor to clarify needs and expectations
• Provide initial assessment and guidance
• Conduct comprehensive research and analysis as needed to fully and appropriately address the request. If engineering support is not required, the employee shall close the request in MRO within one (1) business day with the identified solution.
• Utilizing the available sources gather information for the assigned task and initiate the engineering assistance process
• Follow engineering guidance to gather data and measurements
• Ensure the accuracy and completeness of all data utilized in the reports
• Update the applicable engineering database with the draft engineering request submission within the appropriate time frame after initial MRO notification as identified in the chart below. Once the engineering request is submitted, the contractor shall close the request in MRO with the engineering request identification number.

Aircraft Phase

Response Time

Incoming- Total Technical Resolution

Two (2) Business Days

Build-up- Delivery

One (1) Business Days

Process Improvement and Optimization. Develop detailed plans, methods, procedures, benchmarking studies, and process improvements for work processes and functions, focusing on efficiency enhancements

• Analyze existing process for bottlenecks, redundancies, and areas for improvement
• Develop and document new or revised work processes and procedures
• Prepare reports and presentations to communicate findings and recommendations

Integrate Product Team Member. Participate in Integrate Product Teams (IPTs) as an analyst and contributing to broad-scope studies and providing technical expertise

• Attend IPT meetings as needed
• Conduct research, data analysis, and modeling to support IPT objectives
• Collaborate with IPT members to develop recommendations and solutions

Analyze Emerging Operational Requirements. Proactively analyze and identify non-standard or emerging operational requirements and accurately assessing their impact on overall management and product support

• Conduct ongoing research and review of industry trends, technological advancements, and changing mission needs
• Assess potential impact of production support, resources, and processes
• Prepare reports and briefings to communicate findings, risks, and recommendations\

Address Program Incompatibilities. Analyze and resolve problems arising from the incompatibility of future programs or system upgrades.

• Review proposed program plans and technical spe