Retail Quality Coordinator

Job Name: Retail Quality Coordinator

General information

Location: Cottage Grove, MN Date: 24-Jun-2025 Company: Renewal by Andersen Posting City: Cottage Grove, MN Ref #: 8368 Job Category: Operations Posting City: Cottage Grove State: MN

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

POSTION PURPOSE: 

Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Advanced Coordinators use sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex/escalated reorders. Strong candidates would thrive in a fast-paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment as needed. 

 

 PRIMARY RESPONSIBILITIES: 

• Assesses, approves, and processes reorders. Communicates with retail when coverage is denied. 

• Uses written and verbal communication skills to respond to customer inquiries. 

• Uploads pictures and ensures defects are coded correctly 

• Assists retail with expediting basic escalated reorders utilizing knowledge of lead times, logistics and supply chain capabilities. 

• Investigates multiple fall downs for retail. Takes steps to prevent repeat failures. 

• Coaches retail on product failure modes, warranty coverage, policies, and procedures. 

 

MINIMUM QUALIFICATIONS: 

• High school diploma or equivalent plus 2 years work experience. 

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