Quality Program Manager

Job Summary:

The Quality Program Manager oversees organization of all quality activities for the assigned lines of business and assists with completing required plan documentation. 

Essential Functions:

• Ensure program milestone deliverables are completed and approved at every stage of project lifecycle
• Assist with the continuous improvement of program / project management best practices, processes, and tools
• Responsible for ensuring program closure activities are completed
• Support stakeholders in the refinement of the program descriptions, program evaluations, and other program documentation appropriate governance documents
• Collaborate with business owners and sponsor on the identification and assignment of business resources
• Collaborate with IT point of contact on the identification and assignment of IT resources
• Assess, manage, and control program scope, schedule, and budget change impacts
• Work closely with business owners to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
• Maintain program stakeholder matrix
• Drive cross-functional communication between impacted business and IT areas
• Facilitate and drive Program Stakeholder meetings
• Represent program in governance meetings
• Review and approve program meeting minutes
• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
• Track, compile and report program metrics
• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
• Responsible for quality or program SharePoint site and program document repository
• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s Degree in Project Management, Business, Clinical, Public Health or related field or equivalent years of relevant work experience is required
• Minimum of three (3) years of relevant work experience in project or program management required
• Experience using the model for improvement (PDSA-Plan, Do, Study, Act) is preferred
• Previous healthcare, managed care or quality improvement experience is preferred

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
• Experience working in project management software is required
• Demonstrates excellent analysis and reporting skills
• Excellent decision making/problem solving skills
• Exceptional interpersonal and relationship building skills
• Excellent critical listening and thinking skills
• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to shape the approach to needed results and gain consensus of the approach
• General knowledge of a variety of quality improvement methodologies – Model for Improvement, Lean, Six Sigma
• Knowledge of establishing and documenting PDSA cycles and key driver diagrams

Licensure and Certification:

• Six Sigma or project management certifications are preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$81,400.00 - $130,200.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

 

This job description is not all inclus