Manager, Retail

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

735 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200813 Meliora Dining/Aux Ops

Work Shift:

UR - Day (United States of America)

Range:

UR URG 111

Compensation Range:

$63,815.00 - $95,723.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
Oversees the daily operations of a retail location, ensuring the delivery of high-quality services to students, faculty, and staff. Recruits, interviews, hires, trains, and supervises lower-level supervisors and other staff members, including represented (Union) staff, depending on location. Ensures food safety compliance, oversees budget management, and provides excellent customer service. Collaborates with dining services and other department leadership to develop programs and events that enhance the student, faculty, and staff customer experience.

ESSENTIAL FUNCTIONS

• Manages day-to-day operations of a retail location, including tracking appropriate inventory levels, monitoring cost control, and service delivery. 
• Collaborates with the culinary team to plan diverse, nutritious, and culturally inclusive menus, as appropriate and as needed.
• Ensures food quality standards, presentation, and portion control are maintained consistently across all dining locations (dependent upon retail location).
• Ensures the retail location provides exceptional customer service.
• Addresses and resolves customer complaints, feedback, and concerns to maintain high satisfaction levels.
• Develops initiatives to improve the retail experience based on customer needs.
• Plans and coordinates special promotions to engage students and enhance the program’s visibility.
• Works closely with student groups, faculty, and other departments to support University-wide events.
• Recruits, interviews, approves hiring decisions, orients and trains new employees, including supervisors and student employment staff (may include union-represented staff depending on retail location).
• Provides leadership and support to supervisors responsible for student employees, ensuring effective guidance and development of student staff.
• Identifies and promotes professional growth opportunities for both supervisors and students.
• Serves as the primary performance manager for supervisory staff, setting clear expectations and fostering accountability.
• Cultivates a positive, inclusive, and student-centered work environment.
• Recognizes employees. 
• Develops and maintains measures of accountability for supervisors and other staff.
• Maintains adequate supervisory staffing coverage.
• Provides leadership and guidance to supervisory staff, ensuring they are effectively managing their teams.
• Identifies and facilitates development opportunities for both supervisors and their direct reports.
• Serves as the primary performance evaluator for supervisory personnel, setting clear expectations and holding them accountable for team outcomes.
• Champions a positive, inclusive, and high-performing work culture across all levels.
• Addresses personnel issues and actions, including corrective discipline up to and including discharging subordinate staff, when necessary, of supervisory, student, and agency staff in accordance with University policies and procedures and Collective Bargaining Agreements, where applicable.
• Collaborates with department leadership and Labor Relations on all Collective Bargaining Agreement (CBA) matters pertaining to represented staff where applicable. Attends employee grievances and NYS unemployment hearings as needed.
• Conducts routine operational meetings with staff.
• Ensures student employment staff provide documentation and complete training programs in alignment with the University of Rochester’s Student Employment Office.
• En