Assistant General Manager

Description

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Saz’s State House. The ideal candidate will support the General Manager in overseeing the daily operations of our restaurant, ensuring excellent customer service, and maintaining high standards of food quality and cleanliness. The Assistant General Manager will play a key role in driving our success by leading and mentoring staff, managing financials, and optimizing operational efficiency.

Catch a glimpse of who we are and our team in action here https://sazs.com/our-team/

Key Responsibilities

Operational Management

- Assist the General Manager in daily operations and ensure the restaurant runs smoothly.

- Oversee opening and closing procedures.

- Ensure compliance with health and safety regulations and company policies.

- Monitor inventory levels and order supplies as needed.

- Manage scheduling and ensure adequate staffing levels.

Customer Service:

- Ensure high levels of customer satisfaction through excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Implement strategies to enhance customer experience and retention.

- Assist staff in all functions of service including serving, expediting, hosting, and bartending.

Staff Management:

- Lead, train, and mentor team members to maintain high performance standards.

- Conduct performance evaluations and provide feedback to staff.

- Assist in recruitment and onboarding of new employees.

- Foster a positive work environment and encourage teamwork.

- Be present on the floor during peak hours of business

Financial Management:

- Assist in managing the restaurant’s budget and financial performance.

- Monitor sales, costs, and profit margins.

- Help develop and implement cost control measures.

Marketing and Promotions:

- Assist in developing and executing marketing strategies to attract and retain customers.

- Plan and oversee special events and promotions.

Quality Control:

- Ensure all food and beverages are prepared and served according to the restaurant’s standards.

- Monitor kitchen operations to ensure consistency and quality.

Requirements

- Proven experience as an Assistant General Manager, Restaurant Manager, or similar role.

- Strong leadership and team management skills.

- Excellent customer service and interpersonal skills.

- Good understanding of restaurant operations, including financial management.

- Ability to work in a fast-paced environment and handle pressure.

- Strong problem-solving skills and attention to detail.

- Ability to work flexible hours, including nights, weekends, and holidays.

- Proficiency in restaurant management software is a plus.

Physical Requirements:

- Ability to stand and walk for extended periods.

- Ability to lift and carry up to 25 pounds.

- Ability to work 45 – 50 hours per week

Benefits:

- Competitive salary with bonus structure

- Health, dental, and vision insurance

- Paid time off

- Employee discounts

- Opportunities for career advancement

We are proud to be a seven-time winner of Top Workplaces Award from the Milwaukee Journal!

At Saz’s, we want you to be YOU – we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills – creating an inclusive environment for all team members.