Jobs and Careers

Customer Engagement Specialist - (ZR_28003_JOB)

BruntWork

UKRemotefull_timeVerifiedPosted 7 Oct 2025

About the role

This is a remote position.

Schedule: 9AM - 6PM EST (40 paid hrs a week, 1 hr unpaid break) Responsibilities: ● Follow-Up Sequence Management

Follow-up once order has been received how things are
Follow-up on quotes that are up to $500 (representing approximately 60%-70%)
Follow-up with new leads
Existing Customers who are inactive - book call with Edward
Let existing customers know of new equipment - book a meeting with Edward to see benefits

■ Execute a one-week follow-up cycle for various client segments. ■ Day 1: Make the first call attempt. If voicemail, send an immediate followup email. If connected, qualify the client and send an introductory email. ■ Day 3: Make the second call attempt. If voicemail, send a brief follow-up email. ■ Day 5: Make the third call attempt. If voicemail, send a final email encouraging engagement. ■ Day 7: Send a final summary email (if no response) outlining the company’s capabilities and inviting them to connect. ■ Additional task - lead gen (via LinkedIn, etc) Client Segments: ■ Contacts who received a quote but have not proceeded with it. ■ Past clients who have been inactive for 90 days or more. ■ New potential leads who have not yet interacted Client Communication: ■ Follow a provided phone script during calls to qualify contacts. ■ Update and maintain client data and interaction notes in Zoho CRM. Quality Assurance and Surveys: ■ Conduct QA calls for ongoing projects. ■ Make post-shipment Customer Experience survey calls to gather feedback. Additional Duties: ■ Assist with other client outreach and calling responsibilities as needed.

Requirements

Qualifications: ● Proven experience in customer service, virtual assistance, or a related role. ● Excellent verbal and written communication skills. ● Familiarity with CRM systems (experience with Zoho CRM is a plus). ● Strong organizational skills and ability to manage multiple tasks effectively. ● Professional phone demeanor and ability to build rapport with clients. ● Self-motivated and able to work independently in a remote environment. Independent Contractor Perks