Sr. Director, Business Process Architect

Summary

The Business Process Architect is a senior leader and transformative force, driving cross-functional teams to align technology and process initiatives with strategic goals. This role is instrumental in establishing scalable, best-in-class processes to drive growth, efficiency, and innovation across the entire organization. As a champion of sustainable change, the Business Process Architect will inspire cross-functional teams to implement streamlined solutions that simplify complexity and deliver meaningful business impact.

Job Description

Responsibilities:

• Business Process Optimization: Leverage expertise in SaaS and product-led growth strategies to design and implement scalable, efficient, and compliant business processes.

• Data Driven Insights:  Ensure well-governed processes produce actionable data for advanced analytics, improved reporting, and strategic decision-making.

• Operational Impact: Evaluate the operational implications of strategic decisions on products and customer outcomes, providing data-driven recommendations to the Business Technology  Product teams. Deliver efficient, scalable solutions to enhance both customer and employee experiences.

• Process Strategy and Integration: Lead the strategy, design, and execution of business operations and M&A integrations, ensuring seamless alignment of business and technology functions

• Executive Collaboration: Partner with executive leadership team to drive alignment and ensure operational changes support company-wide objectives

• Governance & Change Management: Develop and enforce governance frameworks, driving critical cross-functional decisions to balance business needs with operational efficiency.

Qualifications:

• Experience: 10+ years of experience in business process architecture and business transformation for SaaS and product led growth organizations; experience with Salesforce and M&A post-merger integrations strongly preferred.

• Education: Bachelor’s degree in Business, Technology, Engineering, or a related field; MBA or Master’s degree preferred.

• Leadership: Proven track record of successfully leading cross-functional teams and driving strategic initiatives with a strong, confident leadership style.

• Communication: Excellent communication and negotiation skills, with the ability to navigate complex, multi-stakeholder environments. Strong, assertive, and confident decision-maker, capable of handling challenging conversations and ensuring alignment across teams with varied perspectives.

• Decision & Design Skills:

• Expertise in business process design, process re-engineering, and change management.

• Demonstrated ability to make high-stakes decisions and provide authoritative guidance across departments.

• Proficient in process governance, data quality, and process automation.

• Strong understanding of SaaS and PLG business models 

• Excellent communication and negotiation skills, with the ability to navigate complex, multi-stakeholder environments.

• Professionalism: High level of integrity, discretion, and professionalism, particularly when handling confidential information.

Why You Should Join Us:

At our company, we prioritize our customers’ success and pride ourselves on delivering innovative, high-impact solutions. We foster an environment of engineering excellence, accountability, and continuous improvement, ensuring our team thrives in an ever-evolving industry.

We value collaboration and determination, facing challenges with resilience while maintaining humility and openness to feedback. Most importantly, we cherish the strong sense of community within our team, celebrating successes and finding joy even in the toughest moments. If you’re ready to make a meaningful impact and grow with a dynamic, values-driven team, we’d love to hear from you.

The US base salary range for this full-time position is $195,000 - $300,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range f