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Full-Time Style Guide
INDOCHINOUnited Statesfull_timeVerifiedPosted 8 Sept 2025
About the role
The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom’s overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling. While this position is located within Nordstrom (Twelve Oaks), we strongly believe that successful candidates will represent our brand and customer service excellence just the same as our many INDOCHINO Showrooms. RESPONSIBILITIES: Sales Excellence
- Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
- Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
- Manage customer appointments and walk-in consultations, delivering personalized and professional service.
- Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
- Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
- Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
- Assist customers in selecting and customizing garments to meet their specific needs and preferences.
- Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
- Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
- Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.
- Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
- Collaborate with tailors to communicate customer requirements effectively.
- Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
- Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
- Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
- Maintain accurate records of sales, alterations, and customer interactions.
- Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.
- Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
- Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
- Share feedba
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