Client Account Management Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

We are seeking a dynamic and technically proficient CAM Leader to oversee a diverse team of Client Account Managers (CAMs) who play a critical role in both partner portfolio management and implementation support for both Small Business and Business Banking. This leader will guide CAMs responsible for nurturing active partner relationships, while also managing CAMs who support sales teams, lead implementations, and execute strategic outreach initiatives. The ideal candidate will bring strong leadership, technical expertise, and a collaborative mindset to drive partner success and operational efficiency.

Key Responsibilities:

Team Leadership & Strategy

• 3+ days a week in office or with CAMs in market
• Lead and co-create onboarding and engagement strategies for segment with Head of Client Account Management, Head of CBB Sales Teams and Marketing Channel Lead to maximize best client experience throughout their lifetime
• Lead and develop a high-performing team of CAMs across two core functions:
• Partner Portfolio Management: CAMs who manage active partner relationships, drive engagement, and send referrals to the bank.
• Sales & Implementation Support: CAMs who assist with onboarding, technical implementations, and special client outreach projects.
• Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software-related challenges.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Achieve portfolio growth targets, Analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank

Partner & Client Engagement

• Oversee the health and performance of the active partner portfolio, ensuring consistent communication and value delivery.
• Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes.
• Coordinate special calling efforts for triage, client outreach, and strategic initiatives.

Implementation & Sales Support

• Collaborate with sales teams to ensure smooth handoffs and successful partner onboarding.
• Manage CAM involvement in technical implementations, ensuring timelines and expectations are met.
• Lead special projects that require outbound client engagement, data collection, or issue resolution.
   

Technical Enablement

• Act as a technical resource for the CAM team, providing support on software platforms, partner tools, and troubleshooting.
• Stay informed on product updates and industry trends to proactively support CAMs and partners.

Basic Qualifications:

• 5+ years in partner management, client success, or technical account management.
• 2+ years in a leadership role with direct reports.
• Background in fintech, SaaS, or enterprise software environments

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