Customer Care Specialist - German Speaker

About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
Working format:Cyprus: Relocation package is provided.Spain: we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided.
About the Role
The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.
Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances. 
At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!

What You Will Be Doing

• Set records with Europe’s quickest customer service via phone, email, and social media;
• Sync with our dynamic squads to ensure every query gets a swift, seamless solution;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Embrace and excel in the vibrant, ever-changing fintech landscape;
• Participating in various projects when required;
• Uphold our legacy of exceptional customer contentment.

Who You Are

• Fluent in English and German: written and verbal communication at advanced level
• A proactive go-getter who takes charge;
• Quick on your feet, ready to learn and adapt;
• Sporting a vibrant smile and radiant energy every day;
• People like to spend time with you.

Nice to have

• You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to - let us know!

Hiring process for this role:
Recruiter Interview - 30 minAssessment - 3 business daysFinal Interview - 1 hourOffer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experie