Senior Technical Support Engineer (Hybrid, Denver)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

• Troubleshooting is your passion 

• Enterprise application support experience 

• You are fascinated by technical challenges and think outside the box 
   

Qualifications

Minimum Requirements 

• 3+ years of related technical work experience (ex: sysadmin/devops, support, etc.) 

• Bachelor's degree or relevant technical support related experience or training 

• Experience with software support and troubleshooting 

• Experience with usage and mid-level administration of Windows and Linux operating systems. Must be comfortable with command-line interfaces on each platform 

• Understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler 

• Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications 

• Experience working with SaaS applications and infrastructure 
   

Preferred Skills and Experience 

• 5+ years of related technical work experience (ex: sysadmin/devops, support, etc.) 

• Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.) 

• Understanding of common enterprise architecture topologies/solutions in the context of troubleshooting complex customer environments, and the ability to debug issues that exist anywhere between a client and server 

• Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry 

• Exposure to Java, Python, or other programming languages 

• Exposure to NoSQL database platforms such as Elasticsearch and Cassandra 

• Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence 

Additional Information

• DOE, annual salary $80K - $95K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

• All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/