Accounts Receivable Collections – Senior Process Associate – German – Hybrid Bucharest

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Accounts Receivable Collections – Senior Process Associate – German – Hybrid Bucharest</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">LIF020331</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p><span lang="EN-US">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</span><span lang="EN-US"></span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">We are inviting applications for the role of <b>Accounts Receivable Collections – Senior Process Associate – German – Hybrid Bucharest</b></span></p> <h2><b><span lang="EN-US">Responsibilities</span></b><span lang="EN-US"> </span></h2> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Bank statements, Remittance advices</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Investigating and identifying details for the amounts received</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Refund the CN based on the credit policy rule and customer sign off</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Coordinating query resolution/dispute management:</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Telephonic and written communication with the customers</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Telephonic and written communication with the rest of the departments</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Provide to AR team manager or customer several reports on the AR activity based on the request</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Attend weekly cash calls with process owners where is applicable</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Coordinating query resolution/dispute management:</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Country specific knowledge of taxation (VAT and CIT) &amp; accounting rules applicable particularly for country-to-country transition</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Deliver the required data for audit purposes</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Ensure critical metrics are met and service is delivered to end users as expected</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Ensure timely contacts with clients via email/phone/fax for collection purposes</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Follow up on accounts and on disputed items</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Issuing, checking and sending dunning letters/Collection letters</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Maintaining customer master data (new customer set up/ changes, etc)</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Making the accounting process controls established through the internal policies (SOX)</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Perform customer account reconciliation/ bank reconciliation</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Provide copies of invoices/credit notes to the customer when requested</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Provide required monthly reports</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Reportin