Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

​Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST TRAINEE - 38575 
Skill Option: UMP Certificate 
Bilingual Option: None 
Closing Date/Time: 11/20/2024 11:59pm
Salary: $4,096-$5,464/monthly (Anticipated Salary for Non-State $4,096)
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Plan/BU: RC062

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 42313

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to be a highly trained tax specialist? The Taxpayer Assistance Division of the Illinois Department of Revenue is seeking a highly motivated individual to be trained to respond to Illinois individual and business taxpayers’ inquiries at our district office in Des Plaines. As a member of this team, you will serve the Division with the following responsibilities that include attending training classes on the various tax types and tax laws affecting:  Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. While working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills.  The training period will be 12 months which culminates into a promotion to the professional title of Revenue Tax Specialist I at which time a hybrid remote work schedule may become an option. A semi-automatic promotion beyond this title is also on the horizon! Come join our team and reap the rewards of receiving the best tax training and the gratitude of the taxpayers you serve.

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.