General Manager

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>This is a transformation role in a fast-paced tech company. We are rebuilding a transit service from the ground up in Tulare, and we need a <strong>General Manager </strong>who can do three things simultaneously: think strategically about what this service needs to become, operate with discipline in the day-to-day, and lead a team through the ambiguity that comes with real change.</p> <p>You will own the end-to-end performance of Via's transit operation in Tulare: the service quality, partner relationship, financial outcomes, team culture, and long-term trajectory. You will be making foundational decisions that define how this service operates for years to come.&nbsp;</p> <p><strong>**This role requires someone to be onsite daily in our Tulare, CA location**</strong></p> <p><strong>What You'll Do:</strong></p> <p><strong>Lead the Transformation</strong></p> <ul> <li>Develop and own a clear vision for what this transit service should look like, partnering with Via’s central functions, and lead your team through the work of getting there.</li> <li>Build new operating systems, staffing models, and service cadences that don't yet exist, and establish the culture and accountability structures to sustain them.</li> <li>Communicate a compelling change narrative to your team, your partner, and community stakeholders so they understand where you're going and why.</li> </ul> <p><strong>Drive Service Performance and Operational Excellence</strong></p> <ul> <li>Own the end-to-end operating strategy of Via's service, including on-time performance, rider experience, safety, and cost efficiency.</li> <li>Define and manage against a clear set of KPIs; translate weekly and monthly performance data into operational decisions, not just reports.</li> <li>Design and continuously refine staffing models and scheduling strategies that ensure service reliability across a 24/7 operation.</li> <li>Ensure compliance with all relevant federal, state, local, and company policies and regulations.</li> </ul> <p><strong>Lead and Develop Your Team</strong></p> <ul> <li>Build, coach, and manage a frontline operations team, from hiring through performance management and culture setting.</li> <li>Lead by example: be present in the field, visible to drivers, and known as someone who holds themselves and their team to a high standard.</li> <li>Develop frontline leaders within your team who can grow into expanded roles as the service scales.</li>