Software Delivery Manager

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role

We are seeking a Software Delivery Manager to join our Enterprise Technology Team to help drive day-to-day technical execution across engineering teams, ensuring progress against design milestones, system readiness, and delivery timelines.

In this position, you will report to the Director, Enterprise Technology Operations. This is a hybrid position based in our Dallas, TX office.

As a Software Delivery Manager, you will:

• Translate high-level business needs into technically feasible and prioritized requirements. Ensure every initiative has clear technical definitions and delivery criteria.

• Technical Design & Solution Alignment: Partner with engineering leads to understand technical architecture and align roadmaps with execution plans. Drive consistent decision-making by clarifying trade-offs and validating technical feasibility throughout the program lifecycle.

• Drive clarity and accountability across multiple teams to deliver business outcomes—not just features.

• Create high-quality technical specifications and process flows for engineers and cross-functional partners.

• Identify blockers, manage risks, and proactively clear paths to execution without waiting for direction.

• Facilitate Agile ceremonies and drive adoption of best practices in iterative delivery.

• Keep internal stakeholders aligned through direct, transparent, and timely communication.

• Technical Documentation: Create and maintain functional and technical documentation, including process flows, APIs, and integration specs to ensure long-term maintainability and clarity.

We get excited about candidates, like you, because…

• You have 10+ years of experience managing complex, technical programs in content/media, digital platforms, or SaaS.

• You have a strong technical foundation—you're comfortable in conversations about APIs, content pipelines, CDNs, and cloud architecture.

• You've proven your ability to capture business needs and translate them into clear technical specifications.

• You have a bias toward action—you don't wait to be told what to do; you go figure it out and rally others around the solution.

• You've successfully managed large cross-functional initiatives involving engineering, product, and operations.

• You communicate with clarity and confidence, navigating between executive updates and engineering stand-ups with ease.

• You're fluent with tools like Jira, Confluence, Lucid, Smartsheet, or similar.

• You hold a bachelor's degree in Computer Science, Engineering, or a related field.

Bonus if you have:

• Experience with content lifecycle, streaming platforms, or global content distribution.

• Familiarity with Agile certifications (CSM, PMI-ACP).

• Experience in entertainment, anime, or fan-focused media.

About the Team

We are a team of enterprise technology professionals who own the Digital Content Supply Chain (DSC), workflow automation, and cloud operations to power our modern media supply chain platform.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

• Flexible time off policies allowing you to take the time you need to be your whole self.

• Generous medical, dental, vision, STD, LTD, and life insurance

• Health Saving Account HSA program

• Health care and dependent care FSA

• 401(k) plan, with employer match

• Employer paid commuter benefit

• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we